Ironbeam FuturesReviews of ironbeam.com

I have been an Ironbeam customer since 2013, when day margins weren’t even a thing. I have always had excellent support from the trade desk as well as my broker. The platform is excellent and fast. It’s nice being able to trade on a DOM from my phone. Kudos to Ironbeam staff who have supported my trading journey for over a decade. Consider me a happy customer.

Mike is great! Support is very helpful.

I used their demo account to learn the platform for the last 3 months and deposited $5,000 and entered my first live trade on 07/17/2024. Just to play it safe on my first day, I bought 2 micro contracts and once it reached my profit target, I pressed CANCEL/EXIT button to close the trade. However, the system froze on me, so I click 4 more times but nothing happened. So I decided to refresh the page and log in again but then I saw my winning trade has turned into a losing trade. I panicked and called the help desk and Raymond Grignon from Business Development answered and he told me that I pressed CANCEL/EXIT button too many times and in result, it opened up a 4 new trades without me knowing and I was down -$150. Basically pressing Cancel/Exit button should not open up any new trades. And no user should be penalized for pressing Cancel/Exit repeatedly while trading. This is absurd and unheard of. Plus, when using a demo version, I did not experience this problem. I was repeatdley pressing EXIT/CANCEL button on the DEMO version and it didn't open a new trade. Moving forward, He did admit that this was their system glitch and refunded my commission for the day. (Also, he never explained that refund was an one time curtesy unlike the below response from Ironbeam) Ultimately, they declined to refund -$150 which I think its just wrong. Glad I bought Micro contracts instead Mini or I would've lost 30% ($1,500) of my capital on my first day of trading for trying out their outdated platform. Currently I requested a withdrawal 2 weeks ago but I still haven't received my check yet. Ironbeam offers free level 1 data, but I would rather pay $9-12 monthly data fee and get free ACH from a different broker because in addition to their outdated platform, 2+weeks is too long to get paid. Sure Ironbeam offers Level 2 Data worth $40 for free ,but eventually you'll spend more than $40 to utilize their wire transfer service because check by mail will hardly be delivered on time. Theres $45 fee to cancel the existing check and another $40 fee for Wire transfer. So if you can't wait another 30 days for ironbeam to reissue your check, you need to pay $85 in fees to utilize their wire transfer service. Also, if Ironbeam cannot guarantee a delivery date, then at least provide a tracking number to your clients. I dont appreciate "We Sent it so We dont Know It" kinda attitude when people need their checks within a reasonable time frame.

I was impressed with the prompt and professional customer service. You are able to speak with a representative directly and not a machine. I highly recommend IronBeam Futures!

Update I have been able to withdraw but they said they called me but they never did and I was in the dark for weeks. Iron Beam won't let me withdrawal. I created an account on Iron Beam and did some research into the company and didn't want to trade on their plat form I've been trying to get my funds out from my account, but they won't send me a conformation email and they won't let me withdrawal. And why do I have to request a withdrawal it's my money I should have to ask for permission to take my money out. I’ve tried to email them but I haven’t got a respond in weeks and my withdrawal request hasn’t been responded to of I haven’t gotten any information on it like it never happened.

Ironbeam has a lot to offer in terms of reliable trading execution, comprehensive support, and educational resources. However, to stay competitive and meet the needs of modern traders, it’s crucial for the platform to update its charting tools and user interface. With these improvements, Ironbeam could significantly enhance the user experience and solidify its position as a leading broker in the industry.

Great platform, Great customer service, highly recommend!!!

Love the platform compared to competitors. Support is very responsive!