INYO PoolsReviews of inyopools.com

Response from INYO PoolsJun 21, 2023

Thank you for the review and for shopping with Inyo!

Response from INYO PoolsJun 21, 2023

Hello Ron - We're sorry to hear about your frustration. It looks like you emailed us on 6/12 and advised us that you had an issue applying the reward code. We responded that same day and advised you that we added the code to the order. We also emailed you an updated invoice on 6/12. We recommend checking your spam or junk folder. This was the note that was emailed to you on 6/12. Ron, Good afternoon. We're sorry to hear about your frustrations with our ordering process. You can add reward codes on the "VIEW CART" page. I have attached a screenshot of the page for future references. I added your reward code to your order and emailed you a new copy of your invoice. If you have any further questions please feel free to reply to this email. In addition, you may view the entire ticket history or enter a response by visiting the link below.

Response from INYO PoolsJun 21, 2023

Hello Michael - We apologize for the inconvenience. It looks like we resolved this and shipped a replacement pump. I agree that the process took longer than it should have. We were working on solutions to speed up the warranty replacements.

Response from INYO PoolsJun 21, 2023

Hello Justin - We apologize for the inconvenience. We were able to find your orders. It looks like we were notified about this late in the day on 5/24. We set up a new order to ship Next Day Air. The order was pulled and shipped 5/25. According to UPS, it was not delivered until 5/30. We're working with UPS to understand why it wasn't delivered 5/26. Again, we're sorry that this was not a smooth process for you.

Response from INYO PoolsJun 24, 2023

Hello - We were unable to find an order under your name. Unfortunately, the ticket and RMA numbers were removed by Trustpilot. Could you provide the order number?

Response from INYO PoolsMay 25, 2023

We sorry to hear about your frustrations. We don't expect our customers to pay for return shipping if the item is damaged or defective out of the box. There may have been some miscommunication with our customer service rep. We have emailed you a return label. Once we see that the order is on the way back, we will issue a full refund. Thank you for your understanding.

Response from INYO PoolsMay 24, 2023

Hello Micky - We're sorry to hear about your experience. We were unable to find a recent motor order under Micky. What was your order number? As far as the UPS shipping time being later than your email, there is an explanation for that. We process motor orders very quickly because we know that people's pool pumps are down. This means that the order is sent to the warehouse within minutes of the order being placed. The warehouse pulls the order and places it on a pallet. Once that pallet is full, it is shrink-wrapped, and loaded into a UPS container. It would be very difficult to pull apart several pallets in order to find one single motor. This is especially difficult in the middle of the peak pool season when we have 30-40 pallets wrapped and ready to go. UPS does not show movement until it is scanned into their system at the UPS facility. This should have been explained to you when you emailed or called. If you provide the order number, I can check out the transcripts. This may be a teachable moment for our customer service reps. Again, we apologize for any inconvenience.

Response from INYO PoolsMay 24, 2023

We apologize for not being able to fulfill the order for the black paint. The order was placed at 3:52pm on 5/10. We notified you at 10:12am 5/11 that the paint was out of stock and that we were going to cancel that item from the shipment. Again, we apologize for any inconvenience.