INYO PoolsReviews of inyopools.com

Order placed on 1/30 on a in-stock item. Shipping label created the same day but never ship, until I call Inyo on 2/4. Shipped immediately after I complain. Terrible company!!!!

I ordered a heat exchange on Sept 6th according to my model number verified the product description visual and when I recieved it on Sept 12th turns out it was the wrong heat exchange. Contacted InyoPools to get correct exchange which I recieved it on Sept 20th. I started the return process on the first heat exchange on Sept 16th. Fought with Inyo Pools till December 8th before they finally gave me a RMA and a lable to send first exchange back to them. I recieved an email this morning at 7:18 that they are crediting my card for the exchange. Recieved an email at 9:30a for a shipping lable that they are sending back the exchange and and email at 12;30p that my return was denied because it was PAST THE 30 DAY RETURN. I have proof of email and chat logs that I have been fighting them for a return lable since Sept 16th, 10 days after the original purchase.

Very difficult to get them to stand behind warranty. Never replied to initial chat complaint.

I had exactly the same situation - ordered pool parts to be shipped to my post office address and used a credit card that is billed to my home address in PA. They asked for a driver's license to verify credit card, which I thought was rather strange. I sent it to them, heard nothing for a week. Sent a message asking about status and they replied they were still waiting for my driver's license. Sent it again, waited another week. No action so I sent another message and received a reply that they were still waiting for my driver's license. Tried to use the Chat function, not sure if it was an AI bot or a real person but the summary of the conversation was "Your photo ID is not acceptable, please send us a PayPal payment". I don't have PayPal, I have had the credit card for 20 years and it has no open balance, I have lived at the same address for 35 years. I asked to speak to a supervisor and the Chat function was then disconnected on their end. I sent a very polite email addressed to the owners listed on the website and received a message back from someone else stating that the owners could not be contacted. A day later received an email that my order was cancelled with the reason "After reviewing the ID provided, INYO has decided to decline the order". No idea how they came to that conclusion since I have had the same license for 43 years. I am now very concerned that they now have my credit card information as well as a copy of my drivers license.

Company would not refund an incorrectly labeled product from their website. Customer service was extremely poor and slow and they have no phone number. Buyer beware that if there is an issue it will be an extremely frustrating experience.

I ordered a replacement pool pump motor on 9/17/2022. I received the motor on 9/22/2022. When I went to install the motor on 9/24/2022, I opened the box and noticed that the motor was damaged, so I initiated an RMA request. I was contacted on 9/26/2022 to provide pictures of the damage and each side of the box and I did so on 9/27/2022. I requested an update on my RMA request on 9/29 and 9/30 and have not received any type of response. They state their RMA takes 2-3 business days. I had to source a replacement motor from a different supplier due to the amount of time the RMA process was taking. I am still awaiting a response so I can return the damaged motor and get a refund.

I bought 3 products from this company online, only 1 came I was charged for all. When I contacted the company I got the run around. Asked for their RMA form they require to get a refund never got the form. They instead asked for pics of the item. Just know they have the right to not allow you to get a refund. My mistake was not reading their return policy in full. Just know if you buy from this company they will make you jump through hoops to return anything and still may not get your money back. I am out $140.00 with nothing but a filter that doesn’t fit and 2 items I didn’t even receive. I Do NOT recommend.

Ordered a DE filter grid. Realized immediately there was an issue and tried to cancel the order. Was told by chat support to wait till wrong product arrives and return it. Unfortunately, was told I would have to pay return shipping7 days later. Between the time I spent chatting with a remote agent and trying to get my refund, I learned a valuable lesson and hope to save you the hassle and cost. This company may be a good local store, but no real logistics/infrastructure to manage national business. My advice is stay with more structured companies like Amazon or Ebay.