INYO PoolsReviews of inyopools.com

We ordered the Pureline PL7700 salt system from INYO.com on April 26, 2026 Order number Inyo Pool Order Number: 1698645. Since it was installed the salt reading has been inconsistent from the start. I contacted Brittany at INYO Pools noting in the e-mail that the unit is not reading the salt correctly. It is never a consistent reading; sometimes 300-600ppm higher than the salt-3000 salt meter and ATC salt refractometer I’ve used for years to confirm the previous Hayward system. Brittany sent the following on May 15th: From: Brittany P. Inyo Pool Products These are the details requested… Thank you for contacting Inyo Pools. We're sorry to hear you are having issues with your salt system. Before we begin the warranty process, please provide us with the following information so that we may better diagnose the issue: The information was sent and in return Brittany opened Ticket #975204. When I tried initially to access the ticket there was a problem and I could not access the INYO.com response. Finally I was able to get into the site and Ticket #975204 was no longer listed. When I researched the INYO.com company I found that they were purchased by acquired by Aqua-Leisure Recreation on April 6, 2022. This is reflected by the negative reiews I found that started after the takeover of INYO Prools. Most negative reviews commented on how INYO Pools is not the same company that many had utilized for many years prior to the merger. Unusually I research all companies I purchase items from but in this case I did not. For that I take responsibility. I have four decades in technology support and installations for many companies listed in the top 500 on Wall Street ; along with K12 schools, police departments, attorneys, municipalities and residential customers. Never have I experienced this type of neglect. INYO Pools has not responded to numerous e-mails for resolution. They continue to Ignore, Neglect Your Order.com

$519 Product was delivered broken. Contact support they asked for photos which I sent and then stopped responding to all emails. I had to get my credit card company to refund me as they didn't respond to them either.

No refund. It cost me $200 to send back a filter and they lied and sent me pictures of another filter saying I used it when I never opened the he box. Underhanded and cooked. Stay far away from these sheisters.

I purchased a part for my Hayward pump and it was a knock-off that was too tight. They paid the return shipping and I returned the item. This was in September of 2025 and I haven't seen a refund yet. order number 1670833

Used to be great but something dramatically changed as they are horrible now. The pureline brand has had a severe decline in quality and is essentially junk now.

All goes well with Inyo Pools during the sales process, but when you need to return a small, simple item this company simply implodes. I returned my item as instructed, getting the appropriate Return Authorization. I paid for the return shipping as requested by Inyo. The Inyo website says to "please allow 3-5 days for your item to be credited" but today, after several calls, emails, and chats, I was told to expect a MINIMUM of 5 to 7 WEEKS before the warehouse can get to and process my refund of $95. This is wholly acceptable for any company to hold on your money for that length of time. No wonder Inyo is hovering around 3 Stars on Trust Pilot. Next stop: the Better Business Bureau and the Federal Trade Commission.

We purchased a very expensive Jandy light engine RO 739400 to install while our pool was being re plastered. We installed it in and it was intermittent. Sometimes blinking and sometimes it would light and we couldn’t get it to synch with our other light. Inyo pools did not send the instructions for installation of the light engine but instead sent the instructions for replacement of the whole light with cord. My husband called to get the get the instructions from Inyo Pools and somehow got disconnected. He found the synching instructions on line and it never synched. the last time I tried to synch the lights the light Inyo Pools sent did not even turn on. We’ve had this part for just over 30 days and it can’t be returned after installation. My husband has held electrical licenses in the past and has already replaced these light engines twice with no failure. This part was a supposed to be a Factory replacement and it doesn’t work. It costs over 1000 dollars. Don’t order from this company, they sell defective products and after installation they cannot be returned. We were ripped off by this company and for what it’s worth, I will be filing a complaint with the BBB as well.

OVER A MONTH OF THIS I explained to them that a motor was faulty. I provided them the photos that they asked for. I proved that the motor was hooked up properly. They will not refund me my money for a faulty motor. In fact they gaslit me and kept trying to gaslight me into checking different things until the warranty expired which is exactly what I told them that they would attempt to do, and then they did it. I literally had to upscale images and circle things in order to show them how wrong they were. I wouldn't be surprised if you're not even talking to a real person and instead you are being given a bunch of selected texts that they recycle over and over using chatbots. I will never use them again. I could understand if they responded and said no we are not going to refund you your money but they chose to be nefarious in order to get out of saying anything whatsoever and made me do more work costing me more money in the long term in order to get them photos and take apart the pump and all of this. Never ever ever ever use this company.