INYO PoolsReviews of inyopools.com

I purhcased a Hayward 4 wheel pool cleaner; I recevied it on 16 July, went to install on 17 July; this is when I notieced the hose connection input on the 4 wheel cleaner was damaged; could not connect the pool side suction hose to the cleaner. Called INYO customer support, it took some time but did get a live agent; long story short, I was asked to send a series of pictures which I did on 17 July. Radio silence from INYO for several days, finally I called back, and then found extended delays on contacting customer service. When I finally did, they told me they sent all the information to the "warehouse"; after I got the same response on about the thrid call in multiple days, I discovered INYO was submitting a claim to the manufacture; Hayward. So what I had to do was to order another pool cleaner from a different source: AMAZON (at least with AMAZON returns are farily simple). Yesterday, 23 July INYO finally emailed me sending me a return lable and told me a replacement was on the way. Bottomline for me: never again with INYO; also anyone considering purchasing from INYO, check their "Hassle-free" return policy on thier web site: MUST READ!!!

I purchased a pump housing with a request for 2 day shipping. The cost for the expedited shipping was $50. The item was purchased on a Thursday after 1pm, and I didn’t receive the item until Tuesday in the afternoon. Of course, no refund since InyoPools policy a 2 day shipping is 2 business days after the shipping is made. This one of the bigger reason why Amazon is amazing at shipping.

I had a code for a $15 off the $15 was not rewarded to me. I had emailed at least five times receiving no response whatsoever. Very disappointing customer service.

Very difficult to get them to stand behind warranty. Never replied to initial chat complaint.

Ordered pool pump, impeller & pump shaft seal. Online chat employee was condescending & assured me they were the right parts after I asked them to verify. Had to return the impeller because it was the wrong part but had to use the screw & o ring (had to reuse the old impeller). I explained this to whoever handles the returns & the return was approved. I paid to return & followed all instructions. Waited for them to contact me about receiving my return but nothing. I had to contact them again & was told they had to email the return dept. Next day they say the o ring & screw was missing so the return was not approved. Spent over $400 with this company ….get sent the wrong part, pay to return the part & this is the service I get. Never again.

The wrong part was sent out and I took a picture of it and thought I sent it. Have not heard if you got it. The order was correct and the packing slip on the box was correct but wrong part inside