InvitingHome.comReviews of invitinghome.com

Response from InvitingHome.comMar 15, 2023

Thank you for taking the time to share your feedback with us. We understand that your expectations were not met, and we would like to address your concerns. Our product description for the sconce shells clearly states "Sconce only – does not include light source." This is because there are many times when customers prefer to purchase the fixture and light source separately, allowing them to choose from a variety of modern lighting options such as LEDs. We have several such items in our 'paintable sconces' category. Regarding the return policy, we have no choice but to uphold our company's policies in this case, which include a 15% restocking fee for non-defective returns. This fee is stated clearly on our website and is standard across our product range and is intended to cover the costs associated with processing returns. We understand that this may be disappointing, but we must adhere to these policies to maintain the quality and affordability of our products. If you would like to proceed with the return, please follow the instructions provided in our return policy, and we will process the return as quickly as possible. We appreciate your feedback, and we do take it into consideration as we continue to improve our website's clarity and user experience. If you have any further concerns or require assistance in choosing an appropriate light source for your sconce shells, please do not hesitate to contact our customer support team. We are always here to help.