Marlon
Selling products without full disclosure of the facts
I took out a subscription to breakthrough stocks for $1799 and no refund and if it underperformed would get a second year free. they said I could switch to another service within 90 days and I switched to breakout trader. tried that service, didn't meet expectations and asked to switch to another service and said no as their policy is for one switch per customer, I said I realize they have to put a limit on switching service, advised this would be my last switch and wouldn't do it again. they still said no as their policy is still just one switch per customer. I said I get that but with a no refund policy, they need to be more flexible and I said no one advised me I could only switch once. said I now have a service I am stuck with a $1799 service I don't want. A person could complain to the better business bureau or contact the attorney general in my state about this. They hide behind their policies and you can never talk to anyone about this kind of thing, they are probably afraid of getting yelled at and maybe they should or get kicked in the behind.
Response from InvestorPlaceMar 6, 2023
Hi Marlon - Thank you for providing your feedback. We apologize that you are not satisfied with your experience. Only having your first name, I'm unable to locate an account for you in our system to provide more details. With that said, I can comment on the above by saying the Breakthrough Stocks subscription is non-refundable because of the amount of access that subscribers gain.. including over 75 positions/recommendations in our online Portfolio... including over 8 new recommendations in the past few weeks. This is one of our top performing services in which the portfolio broken down into a conservative, moderate, and aggressive system for all types of investors. When someone cancels a non-refundable service, we do certainly allow them to move/switch into another service... most times it's with the pro-rated InvestorPlace credit on their account. In this case, it sounds like we provided you with an even swap (no additional cost) to another service Breakout Trader - by Luke Lango. This service also has over 15 active recommendations, including 10 from 2023. As you can see, allowing someone to continuously swap back and forth between products is not "fair" to our other subscribers who buy them all individual or join one of our bundle memberships that include(s) multiple or all publications. By swapping over and over, you potentially gain access to over hundreds of recommendations/special reports and educational material that we would normally charge people for. With all of that said, we are happy to offer you to swap back to your original order (Breakthrough Stocks - Louis Navellier) if you would like to. Simply call or email our team and refer to this review. You gained access to two highly performing services, so we hope that we can find a common ground and meet your financial goals with our memberships. We look forward to speaking with you. InvestorPlace