JRG
Phone Cust. service plus. Corp. book keeping, not so much.
Phone customer service did a great job. Investor Place overall a little less so. I contacted customer service to notify of a credit card # change to address billing for 2/6/2024. It was then I was informed to ignore that email in that the program had changed name and that new billing date is actually 3/31/2024. Additionally, IP's physical address had changed from Rockville, MD to Baltimore MD. I've subscribed to several services from Investor Place starting in 2019. I know most everything is on the internet, which is what prompted my address question to cust.serv. since Rockville, MD was programed in phone. Brick & Mortar addresses seem to be less & less important in daily use, but they continue to be important to legal and newsworthy events.
Response from InvestorPlaceJan 25, 2024
We appreciate you taking the time to share your thoughts and apologize for any confusion caused by our communications. We continue to make improvements to our processes and feedback like yours helps guide us with creating a better user experience.