S a ll Y.
We have been unable to use the tool for…
We have been unable to use the tool for item forecasting, open-to-buy, or order generation for below reasons. We reached out to the team several times with questions/issues and was referred to other members or forwarded lengthy self-training materials instead of answers to simple questions. The Team also attended the IP Product Roadmap meeting and did not see solutions to these issues. Unable to generate accurate forecasts that take into account lifecycle and seasonality of our product. When set to last sales, which was originally recommended by the IP team, it did not account for Swim drop off in fall/winter and dramatically over forecasted sales and reorders. The other two methods have not produced better results. Forecasting at category level continues to be overridden in the system. Unable to plan Net vs Gross sales, return rate, or discount rate Cannot see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR. No visibility to how it's generating the forecast and need for proper validation. Unable to group or view by key attributes such as hit cut, bra top, etc. or export a list of skus and each attribute column (length, cup, size, etc.) POs and receiving are not integrated with IP and currently our ops team is manually entering POs into multiple systems to keep it updated, which causes no real time visibility to total available inventory as we place orders. The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes. This tool does not give us the information we need to run the business or make good decisions. I have emails from their team saying these options are not available. Their team continually says they are there for us with additional training. What good does training do if the functions needed to conduct stellar business practices do not exist? Our CEO requested multiple times to cancel our subscription, and we were repeatedly denied.
Response from Inventory Planner by SageDec 3, 2024
Hi Sally, Thank you for providing such detailed feedback. While we understand the challenges you’ve encountered, we want to acknowledge the effort put into training your designated team members and providing the tools necessary to address these issues. We value your openness and the opportunity to address these concerns. From our perspective, we trained the users your team identified for onboarding and did recommend including additional team members for a more comprehensive rollout. While further training for users not initially included does have an associated fee, we also offer extensive on-demand training videos on our YouTube channel, free of charge, as an alternative for those who want to deepen their understanding at zero cost. We’re sorry to hear Inventory Planner has not yet met your expectations. Our Support team is here to assist with specific questions, and we are committed to finding solutions that help you get the most out of the platform. Please don’t hesitate to reach out directly so we can explore ways to address your immediate needs and work toward a mutually beneficial resolution. Thank you again for your feedback—we’re here to help. Kindest regards, Ade Inventory Planner by Sage Team