Lisa V.
Whilst the product largely still does…
Whilst the product largely still does much of the work it used to do, there have been some changes that have broken some of the essential functionality we previously relied on and the support is just not as responsive as it used to be. Although they are polite and appear to be as helpful as you'd expect, you're no longer treated like a unique and individual business and your specific needs aren't taken into consideration. It's what we expected when they were taken over, but it's still very disappointing. The way it currently works, I have to babysit it, and pretty much do all the purchasing and inventory management myself, whereas if we were able to go back to the way the functionality used to be, and also perhaps customise it a little further, I'd be able to delegate the purchasing to my team.
Response from Inventory Planner by SageOct 6, 2023
Hi there Lisa, Thank you very much for your feedback, I'm sorry to hear your recent experiences aren't more positive however. I'm not aware of any functionality which has been taken away, so I'd really like us to dig more into the issues you're experiencing. Inventory Planner is certainly not designed to require you to 'babysit' it, quite the opposite infact so I'm hopeful that we can resolve these issues. I'll ask our team to reach out. Thank you again, Tom (Inventory Planner by Sage)




