Interval InternationalReviews of intervalworld.com

While I like International International (II) concept and have been a happy member since 2007 the system has gone from average to a steady decline. Website needs drastic improvement that they choose not to incorporate. Worst issue has been the customer service is horrible. When you do have an issue the last few years expect the 6 to 16 person you talk with to be able to finally provide service. Not to mention an elderly financial scam I caught them in red-handed in around 10 years ago. Today was a typical horrible experience.

We Traded 8 person- 2 bedroom San Diego Hyatt Vacation club w/ 2 Bedroom -King bed, 2 full beds, hide-a-bed couch, Full kitchen, dining room, & living room w/ FREE pools, water slides, gyms, volleyball, tennis & pickle ball FOR 1 STAR WAYQEY Peru Motel 6 room. Wayqey Peru room had 2 TWIN beds for 3 Adults!!! We were told at Check-in that Interval Intnl in phone call told front desk that we needed to pay $50 MORE than Exchange fee already pd & we were due 0 FREE FULL Breakfasts= 21, as Advertised, as included. We got a DIRTY room w/ dark hairs on floor & in 'unused' sheets. 0 Hot water & a leaky toilet. Husband & I are over 60+ yrs old sleeping on a Twin!! He got leg cramps in both legs & I fell out of bed, while turning over!! Not even room for a chair in the room. Welcome to Our Family Christmas Peru Vacation from HELL! Interval Intl & Wayqey hotel Played Grinch this Christmas! They should ALL be ASHAMED of themselves!

Customer service is awful and the operators I have talked to (3 total) regarding the same issues are all rude and can’t understand English well

We purchased Interval International's travel plan on September 20, 2025. It's been a month and we still don't have our membership activated. I have talked with the sales guy several times and he promises to get to the bottom of this and call me back but he has started not answering my texts or calls. I've contacted customer support and have been told it could take up to 2 months to get activated. That's not what we were told! We were told by the sales guy that we would be activated within a week of our purchase. Before spending any more money, including our first payment for maintenance fees, we want answers. I was told this company was a scam. I wanted to believe otherwise but it appears that is exactly what it is.

Interval International, Inc. is a complete waste of money. Both the website and phone verified that I have a week to deposit from 2024. They set up a week's stay. Three days later, Interval International notified me that my home timeshare canceled the stay. In checking with them, they claim no knowledge. When I decided to cancel my 1-year membership after just three days, they deducted 10% of the membership fee, stating it was prorated. The escalation department resolved the matter. I will connect with my home timeshare to determine if they work with more reputable companies.

I am writing to express my dissatisfaction with several aspects of my recent experience as a member of Interval International. I have encountered multiple issues that have left me frustrated and questioning the value of my membership. 1. Customer ServiceOn [date of call], I contacted your customer service team to discuss my concerns about upcoming travel plans due to weather conditions. Unfortunately, the representative I spoke with, based in Miami, seemed dismissive of my concerns. Despite my efforts to explain the situation, I felt unfairly challenged and was met with unnecessary confrontation, which was both unexpected and disappointing. 2. Policy Clarity I have found that the details regarding membership certificates, fees, and rules are not clearly communicated. This lack of transparency has led to confusion and difficulty in planning my exchanges. 3. Inventory and Property Quality: The properties I have accessed through Interval were not well-maintained, and there seems to be limited inventory available, restricting my options significantly. 4. Rising Fees and Membership Benefits: The continuous increase in fees, especially as a Platinum member, does not seem justified by the benefits received. The supposed advantages of this tier are not apparent, thus questioning the value for the additional cost. 5. Cancellation and Exchange Flexibility* The flexibility advertised is misleading. I have found the cancellation policies to be restrictive, particularly disappointing when it is nearly impossible to make changes without incurring additional fees. 6. *Insurance Policy The insurance offered is another point of contention. It appears to be a poor investment as it seems only to apply in life-altering circumstances. This does not provide practical or helpful coverage for most members when planning and altering travel. 7. Bait-and-Switch Tactics I feel that the services provided employ bait-and-switch tactics and deception, lacking in empathy toward members' needs. There is a clear discrepancy between what is advertised and what is delivered. 8. Amenities Misrepresentation: It is concerning that Interval International is not responsible for amenities that are unavailable or down at the properties, yet such amenities are frequently advertised. This misrepresentation is deceitful and drastically affects the quality of the experience offered. In light of these issues, I advise potential members to save their money and be cautious of engaging with your services. I urge your company to review these practices, as they not only damage the reputation of Interval International but also betray the trust of your loyal members.

I swapped out my unit, which I've done before in the last decade, but this time, the location they gave me to a timeshare is the absolute worst they have in that development. Shouldn't be surprised - we have noticed every year the available timeshare to choose from get to be less and less. If they lose Marriott, they'll have to close their doors. Once my membership expires this year, I will NOT be renewing. RCI looks better and better!

If indeed I could give minus 10 stars of this company, I would. We booked a cruise through their cruise exchange program. When I booked it, the person on the other end said with insurance. After a few months, we questioned whether we could go. then I was told there was no insurance. We decided to go. Then we were assigned a very high deck, asked to change to a lower deck and was told the agency had to change it. After being on hold for 1hour, the manifest closed. And there is no body there on weekends Thanks, Interval, we lost $5000 because of you.