Interval InternationalReviews of intervalworld.com

I would give a zero stars if I could. Very poor selection- nothing to choose from. What are they taking money for? Website poorly designed. No pictures ,very little informations about hotel. They are even worse than TPI

I have been a customer of Interval International for over 40 years now and I have never been more disappointed in customer service than in am today. We booked an all inclusive getaway to Cancun and were told by their representative that the all inclusive fees were $1159.00 per person per week. We received an email with a confirmation number and information pertaining to an all inclusive fee of $1159.00 per night and that there could not be any changes made because it was a getaway reservation. We called the resort direct, and they confirmed that the all inclusive fees were indeed $7000.00 for the week. This was their mistake. We then called Interval to cancel or make alternative arrangements and they refused to make any concessions stating that that was policy on a getaway reservation even though we had an alternative resort in mind. No flexibility. I will not renew my membership and I would hope others follow suit to avoid their booking mistakes.

I tried to redeem as someone else mentioned a "value less certificate" they sent, which advertised a 7-day vacation. My error is that I didn't comprehend the cost of the exorbitant mandatory meal plan which would have cost me over $4,000. It is determined by the type of unit you reserve which, the certificate advertised that I could get a unit that slept up to five people I only had 3 people, including myself), well they recoup the cost by charging the mandatory meal plan at "all-inclusive" resorts. I canceled the reservation, but they did not refund me the $369.00 in exchange fee. I was told I would have had to cancel within 24 hours of making the reservation. A trustworthy company would EXPLICIT the actual cost of your reservation when you select your choice of accommodation. The costs are made directly to the resort. Yes, I take responsibility for not fully comprehending the cost, yet I was misled to believe that the certificate saved me money. It's not if the mandatory meal plan costs over 4K. I am very disappointed in this company. I could not find a phone number on their website. I deeply regret buying into the Marriott/Sheraton Vacation Clubs in which Interval is included in the package.

𝙸 𝚛𝚎𝚚𝚞𝚎𝚜𝚝𝚎𝚍 𝚏𝚘𝚛 𝚖𝚢 re𝚏𝚞𝚗𝚍𝚒𝚗𝚐 𝚋𝚊𝚌𝚔 𝚝𝚑𝚛𝚎𝚎 𝚠𝚎𝚎𝚔 𝚊𝚐𝚘 (𝚜𝚞𝚌𝚌𝚎𝚜𝚜𝚏𝚞𝚕) 𝚝𝚑𝚛𝚘𝚞𝚐𝚑 𝚝𝚑𝚎 𝚗𝚊𝚖𝚎 𝚘𝚗 𝚖𝚢 𝚙𝚛𝚘𝚏𝚒𝚕𝚎 𝚙𝚒𝚌𝚝𝚞𝚛𝚎 𝚊𝚗𝚍 𝚝𝚑𝚎 𝚊𝚌? DO NOT USE THEM

HORRIBLE. I am SOOO glad that Marriott is reconsidering their involvement with this terrible third party company. First of all, the customer service is atrocious. Not based in the US, so hard to understand people and they do NOT care about helping. Rude and not accommodating. Also, we have noticed a HUGE decline in availability for getaways and rooms. Literally practically ZERO 2 bedrooms pop up anymore. Not worth it. Not to mention their app crashes all the time, and different options exist on the app vs. website, for example setting a watch list. Their platform is outdated, and lacks accurate info. Old pics, outdated policies for resorts as well. I hope Marriott dumps them SOON.

Total Scam Don't use it even if it's 'free'...which it's not f you want to use it. Unfortunately, zero stars is not an option. I've made 10-12 calls (& counting) to try to use / exchange my home resort points. I've been told several different procedures by numerous people...and every time it changes. Their price for the cruise was marginally less than booking directly through the cruise line. Save yourself the aggravation and hours on the phone; just spend a few hundred dollars more and deal with a reputable company. One guy even had the nerve to ask me if I wanted to renew my membership...which doesn't expire until July! I FIANLLY got it 'right'...or so I thought. Today, Interval calls to say my home resort didn't transfer the points...AFTER I paid the exchange fee of $200.

Interval travel is a SCAM! Stay away

1) Took 3 separate calls to get past AI trying to route my call 2) Call #4 - Finally Reached Agent #1 who asked me to hold on - then call went dead and I got the Survey Question 3) Call #5 - Reached Agent #2 who transferred me to Agent #3 who took my info and was able to provide status. Terrible overall service starting with defective AI screening and poor phone network - Very, very frustrating to be a customer of the operation.