Diana L.
Terrible experience
IVL provided a terrible moving experience lacking in service, professionalism and basic competence. • They broke a floor lamp by bending the top at an angle • They broke my 65” TV – could have happened at any point during the move, given the lacking competency, but when the mover delivering my belongings at my new house was unloading, he leaned the 65” TV on its short end against a pole at an angle, which caused visible bowing, so if the TV wasn’t already broken from earlier in the move, this would do it • They didn’t even start shipping my belongings from California to New Orleans until a full two weeks after they picked everything up. For those two weeks it just sat in a warehouse in California going nowhere. • During the process, it took numerous emails, phone calls and voice mails to get any sort of response (days would go by with no answer to my requests for status updates). Once my belongings were finally en route they notified me and had the gall to give me attitude when I asked for a location update after my belongings had finally been on the road for a few days • The packers in California did a subpar job, I’ve used packers for four moves so far, and these folks’ work was abysmal. They also left a full closet worth of items untouched. I should have checked every closet before they left, but honestly at that point I hadn’t realized how deeply incompetent the IVL folks were from top to bottom and it just didn’t cross my mind that professional packers could overlook an entire closet • The delivery folks showed no concern for any of the items I was paying close to $10K for safe delivery. The TV, as noted above, of course, but also many boxes marked “fragile” or “this side up” that they would just haphazardly drop with no attention to what they were doing • I was quoted a price around $5K when I first went through the items list with the sales person. When I finalized the list, I asked one of the reps if I needed to include thinks like “mixing bowls” and “kitchenaid mixer” – the first sales person I spoke with did not indicate I needed to include the usual household bricabrac like that. I added a bunch of these smaller items that one would assume are present in a number of kitchens, etc. The new price quoted was over $8K and by that point in the process it was too late to engage another company • When I spoke with the sales person originally, she said the delivery window is 1-3 weeks and when I was surprised by the 3 weeks, she heavily emphasized that 1 week was much more likely (I acknowledge she didn’t guarantee, but she forecast extreme confidence that it would be closer to 1 week). In the end, they didn’t even deliver my items within 3 weeks of the pick up. Very nearly every part of this transaction was incredibly difficult and costly. The IVL actions (or lack of action in some cases) have been so deficient in basic competency and ability it has almost felt malicious because I find it hard to believe so many people can be so bad at their jobs at so many levels. Strongly recommend literally any other moving company.