FinReviews of intercom.io

Great tool to level up current business processes. It will make customer service and product management much more efficient.

Intercom is a great application with good functionalities.

Intercom is a really fun way to get to speak with our customers. I enjoy the capabilities that Intercom offers, but what I'd really recommend is their customer service because it is AMAZING. Anytime I've had a question, theres a help article from a bot, and if that doesn't answer my question, I speak with someone who can help and who always just blows it out of the water with how good they are.

It's very sad to see companies like Intercom who get investment from VCs are forced to increase revenue at whatever ways, like confusing customers with billing, charging for every little feature, increasing prices every X years and etc., instead of focusing on their customer's success, as this is only way for successful and sustainable business. The worst part is that they charge you for every registered user, also leads who has contacted you, although increase in number of users and leads doesn't align with increase in revenue in most startups, and this is bad pricing model. So monthly payment will increase exponentially unless you manually delete users and leads, which you can just forget sometimes. Overall, it's good product with great features, but there's nothing special for this pricing.

It's a good tool, but there many things you could make better. From all the feedback I left during the year of evaluation none has changed. Some of them are pretty crucial. It also has a high price especially for small bis like mine.

Great tool and support! Intercom has really helped our business by connecting us with our customers!

Brilliant and effective way to collaborate, help and communicate with end users.

Great product + awesome actionable content.