FinReviews of intercom.io

BEST Customer Service app for SaaS applications

It helps us to be more productive!

Intercom/Fin has been great to work with for the past several years. We implemented AI from the beginning, and they've continued to iterate and create more tools to make it simple and smooth to use. It's saving us so much time and money so we can focus our CS team on our customers, instead of high volumes.

Intercom is always a reliable tool.

Fin is by far one of the best platforms in the customer support and customer experience space and their way of thinking products especially the AI like Operator it tells us how much effort they're putting into innovations developing. I'm really happy I am using Fin and it helped the organisation to deliver world class support. Keep being amazing!

great tool with many functionalities

We use Intercom end-to-end: Inbox, Outbound, Fin AI Agent, Phone, Procedures, Monitors, Attributes – the works. What stands out isn't just the feature breadth, but how well it all fits together. Almost everyone in our company touches Intercom – some daily, some periodically – and nobody complains about it. That's rare. The platform is fast, stable, and genuinely intuitive. We've moved 100% of our customer interactions to Fin AI and trust it fully. After running an extended trial to validate quality, the handover was a straightforward decision – no second-guessing needed. The only "criticism" I can offer: they ship new features so fast it's hard to keep up. If that's the worst thing I can say, that tells you everything. If you're evaluating customer support platforms, stop comparing and start trialing.

We had a wonderful experience working with Dillon, our relationship manager. He carefully guided us through the Fin pilot, took the time to understand our needs, and connected us with the right resources to ensure our onboarding and setup were as seamless as possible.