FinReviews of intercom.io

Advise clients on system downtime days ahead.

TinkerTank loves intercom! We try out all their new products and love the tutorials. If I could have a wish, it would be to have an assigned mentor that would get to understand what we need and help us to implement and optimise all that intercom offers.

The software is good in general but I give it 2 stars because it has caused me problems. I am developer but once a week I have to be on 2nd level support, i.e. the support guy passes me the issues and bugs that arise and I have to solve them, but most of the times I do not get any notification, I am programming and do not notice they are calling me until they do by phone and it is to tell me to attend Intercom, this has caused me problems because it seems as if I was not doing my job, but it´s because of the notifications. What I do is I put my phone at my side and downloaded the app, sometimes I get the notifications there and sometimes not. Also, to see if I have a message in mentions I have to reload the page even if I am seeing the screen.

We have been using intercom for the last year and love it. It has enabled a great deal of automation from both a customer support and marketing angle and has vastly helped us.

The software works brilliantly. Easy to use. Lots of options. It's somewhat expensive, but we really do believe it's worth it.

The product is good and always improving but I'm still upset about the sudden 2-3x increase in price. Had to drop some cool features to keep it at a reasonable cost.

Solid product that delivers on its' claims and so much more! With a discount for startups, Intercom does a great job at providing value to serious companies in a scalable fashion 🙏

- Easy to use with great User Interface - Amazing on-the-go notification alerts - Simple Help docs to get you where you need to be asap - Prompt Customer Service whenever you need a personal query resolved - Pocket friendly prices even for organizations - Wide array of perks when it comes to customer service I honestly am yet to find any other app this brilliant! Y'all are just the best 👌🏾😊👏🏾 Keep up the great work!