FinReviews of intercom.io

Our team is a huge fan of Intercom. In particular, the team inbox and automated campaign tools help us stay on top of a high volume of customer inquiries coming in through multiple channels. Even better, Intercom is itself a model of excellent client-centred experience. As a small company, definitely not one of Intercom’s larger clients, we’ve been endlessly impressed by the responsiveness of their team and their constant effort to release new features based on real client needs. I’ve been delighted at how many times I’ve requested something or pointed out a way the tools would better fit our needs, and voila, a few months later a new feature addressing that challenge is released.

Couldn't function without it!

Great tool for live chat, onboarding and support. I only wish Intercom expanded it's support inbox functionality as they have done with the rest of their service over the years. Still, this is one of the best tools in the business and it's usually a pleasure to use which isn't something you normally hear about a CRM.

We integrated and launched Intercom in three days and have never looked back! This is a game-changing product for customer success, customer experience, and sales!

Intercom has in my opinion built the most mature System for building and using Integrations to other platforms. Intercom is THE tool for communication with end-users what Slack is for internal team communication.

We love intercom. The UI is so easy to understand, the team is very responsive and there are loads of features we benefit from. :)

Intercom helps us provide a great customer experience

Sometimes the threads can be confused if a user starts to talk to different people from support.