FinReviews of intercom.io

Great product, both in terms of feature / function and customer support and engagement.

Love Intercom, personally and for my business. Been a huge help for our marketplace. The chat icon was exactly what we need. 5 Stars.

Better analytics needed. Better customer service with expertise, not just average knowledge. Quicker customer service response time.

Very solid and responsive support. Might be tricky to get it to do what we want but only in very edge cases due to the nature of our own operational complexities/workflows, but we're super confident and love the way Intercom's been growing up.

Intercom is an amazing software. It does everything we need in live chat software. There consistently working on adding amazing features all the time and the team is very responsive. Cons: Are intercom bill is through the roof. Every time they release a new feature you have to pay for it. It's never a value add to your current subscription. So we have not been able to take part in all the feature because of that. Our bill has gone from $200-300/mo to over $1500 in a little less than a year. Our bill has gotten so significant because of the way the nickel and dime for new features and their pricing structure we are in the process of finding another solution. We are only looking to for price alone. The software and how it works is incredible

Intercom has worked relatively well for us, so I would definitely recommend checking them out as you evaluate other options. What I love: * Chat software is simple to use and our customers love it. * They've recently improved their reports, which has been helpful * They recently made static URLs for their help center product (which was previously a huge pain) A few areas of improvement: * Pricing has been a bit unpredictable -- and it became expensive very fast * Their messages product lacked the features we needed for our drip campaign * It's a huge pain to set up HTTPS on the help center

They have giant holes in security. Any user is able to access all products and delete the entire database. Brought this to their attention over a year ago and nothing has been done to rectify it. It would be a great product if they could better handle those bugs.

Hands down the best, most versatile and forward-thinking company and software available. Don't even worry about Drift and the others out there, because they simply don't compare to what Intercom can do.