FinReviews of intercom.io

Intercom is super easy to use and fit our budget needs as a start up! The UI is nice and the slack integration is super helpful.

Completely useless and ridiculously slow at replying The irony that these guys have a support program and their own support chat is one of the worst I have ever used just makes me laugh. They that forever to respond to messages, they are totally unhelpful when they do, and the limited amount of times they do come up with a reasonable response that has been thought about its normally wrong! On top of that they claim they are there for their customers, but I have never dealt with their customer support and not felt like they are just copying and pasting pre written answers. Absolutely no human connection or care whatsoever. I hate dealing with there customer support and do not recommend their service at all.

Your Articles system could be be better. It doesn't have all the capabilities we need - We have two types of customers so being able to separate FAQ's into two main groups would be really beneficial E.g Consumers - Payments - Bookings - How it works Pros - Picking up jobs - Disputes - Payments Then we could have our articles separated for the relevant groups without it being confusing. The Help Centre does not currently do this.

It’s a good tool, not easy to configure. Too many options all really cool but you don’t know how to use them unless you work at Intercom and there’s no onboarding process. Not affordable, but again, this wouldn’t be an issue if one could take advantage of the real potential of the platform which you can’t unless you devote hours and hours of understanding. The support chat is terrible, not the team, the fact that they only work in California time, leaves the rest of the work without support until late evening in my case, if you want to be a global company, then BE a global company, you have plenty of funds from your financing round, use it to improve the service and making paying customers achieve their goals. Finally, there’s a huge lag between the moment a client starts a conversation and the moment they the App sends me the message from the potential client, by the time I reply, the prospect is gone, this should be instant.

An exceptional and intuitive product. Consistently delivers new powerful features.

the last time that somebody help me was very fast and clear information.

I LOVE the ease and speed of working with Intercom. Even if a rep isn't available in the moment, I always receive a follow up. So customize-able and enjoyable!

Der Support ist der Hammer! Sehr freundlich, kompetent und man kann sogar mit der Rechnungsabteilung chatten, was nicht überall der Fall ist. Auch an der Software ist nichts auszusetzen. Jedoch sind die Preise für kleine Unternehmen zu hoch angesetzt.