FinReviews of intercom.io

Intercom is really great I use it to talk to clients, I've made a product tour, and I'm developing some bots. We use Intercom for our help desk, we use their reports and attend their webinars whenever possible. Their own help desk is awesome, and so is their customer support team. I haven't given it 5 stars because I found product tours quite hard to set up. It took a colleague and I about a week to create one because it was quite clunky. With messages, I'll receive an email saying a client has said a message but the Intercom inbox hasn't received it, so I have to refresh but it would be great if they just popped up. But it's a really great tool and I'd always recommend it!

Great, holistic product. Would give 5 stars if all features worked in mobile app (which it does't at the moment).

Excellent tool that covers exactly what we need to give our customers the best service!

Fast and friendly

Intercom vermietet Ferienwohnungen. Man muss zum Mietpreis noch die Reinigung der Wohnung bezahlen. Ich selber und andere Kunden in meinem Beisein, beschwerten sich über die doch mangelhafte Reinigung. Ich hab selber mal feststellen können dass eine Reinigung ca. 15 Minuten dauerte. Wenn man sich nicht sofort beschwert ist das Geld weg. Bei mir war es so, dass nach der 3. Mahnung eine Nachreinigung erfolgte, bei mir aber der halbe Urlaub schon rum war

Intercom is great. I am a part of the marketing department of a small B2B software company and Intercom is one of the most important and useful tools for us. We use it to keep in touch with our users and also use it for lead campaigns. We also use it for pop-ups in app and on our website to get more blog signups and it's a huge help. Don't know what we'd do without it!

I love Intercom. Our company is not currently using the tool to capture leads, but to monitor client behaviour. There are simply not enough metrics for us to generate KEIs from. We have to use Google Analytics which typically does not share information based on an individual user, but by region, which can complicate our analyses. Intercom has a big opportunity here. I think there’s too much of a focus on lead capture, which thousands of other companies do, and all the while you’re sitting on a goldmine of information, data and stats relating to current user behaviour. As a smaller company charging a premium price for our SaaS platform with only about 500 clients and under 1,000 users, we absolutely need an overview on these KEIs. Intercoms interface is great and easy to understand but your reports are terrible. All that being said, I love Intercom and wouldn’t change it for anything. The product tours are fantastic, despite them not fitting well with our platform due to the number of nodes. We still love them!

Long time customer, very expensive for what you get - not a lot of room for customization. The fact you can’t set clicks as a Goal for messages is just inferior to most other products out there. Hope to see more value added for customers in the future (without just simply up selling us in your new offerings).