FinReviews of intercom.io

Stated using Intercom for our customer support. I found its a great customer engagement tool.

Intercom is at its heart a customer service company with the worst customer service. It takes so long to hear back from anyone on their team and in most cases the reps are ignorant of their own product providing meaningless answers. They also refuse to hop on a call or have a live chat even with high value customers so you're forced to wait hours/days for something that should take minutes. I use their product weekly and always have trouble with the cumbersome and glitchy UX and features. I find myself frequently running into issues with their product but just giving up because I know it will be just waste of time to ask for assistance.

Good communication platform. I love to be able to track my customers and communicate with them easily.

Great platform overall.

Always satisfied with service, great tags reporting feature (a new one). Awesome customer support. Waiting for the export feature for the user rating.

Good platform and good SAV. A bit too expensive

We would appreciate improvement on the rule assignments, dropdown menu for tags selection would be super helpful, expandable statistics, reviews divided into product review/agent reviews

Great Platform, lots of very useful and easy to use features. Only down point is pricing for small companies, it is quiet hard to use full platform if you have a small team and not many requests, it is hard to justify budget.