FinReviews of intercom.io

Easy to use, intuitive, constantly adding new features to better fit customer needs

Intercom is reliable and fast. The customer service is great. I am giving 5 stars, but as improvement point, I found the interface a little awkward at first. Toggling between messages and people did not make sense to me. I also find the idea of leads versus users to be a little lacking since some users are still free users and thus also leads. I'd love to see some improvements there. Still highly recommend.

Great platform for bots, live chat and so so much more besides. The support pre and post sales is superb. Although it’s not the cheapest platform on the market, it is probably the most fully-featured and also the easiest and most effective to use. Going for cheaper options will end up costing you more in the long run. I would highly recommend the platform and product to anyone looking to increase lead-gen and improve customer success.

Totally revolutionised our student support experience at Alphacrucis College

We use Intercom only to interact with customers using our online services for support purposes. Intercom helps use to manage our support cases as well as giving our customers a valuable knowledge base. Good job!

The multilingual Support Center was really the update we needed (and asked for a long time). Creates an immediate added value for our customers. Looking forward to the future improvements on this support center!

Intercom is amazing, has saved me so much time... already, and I've only scratched the surface on what this platform is able to do. My days of using spreadsheets to manage our pipeline and customer communications is over. Keep up the great work yall!

The platform is great for providing chat support, creating help content and some in-app messaging. Where I would like to see more functionality is reporting and metrics for Articles and user segmentation