iNSYNQiNSYNQ is the industry's leading cloud hosting provider, offering an extensive range of over 700 software solutions running on multiple data centers and servicing thousands of clients all across North America.
iNSYNQ (insynq.com) has 159 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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IT & Communication · Vancouver, Washington
Excellent
IT & Communication · Seattle, Washington
Excellent
IT & Communication · Spokane, Washington
Excellent
IT & Communication · Seattle, Washington DC, Washington
Excellent
159 approved reviews, newest moderated first
Landee W.
Our company is up and running. Ran payroll today and it went well. A little slow a first but it was a success! Just wanted to give you all hope! Keep trying to log in. I hope that you are all up and running very soon too!
Response from iNSYNQJul 25, 2019
Thank you for the review, Landee. We're so happy that you're up and running and that things are running smoothly. Let us know if there's anything we can help with.
Gene A.
I'd like to hear from anyone who has been successfully restored? Obviously we are not nor are any of the six companies that I contacted today who had previously recommended this company. I am very skeptical!
Response from iNSYNQJul 25, 2019
Hi Gene, I understand your skepticism, and acknowledge that this recovery process isn't going as quickly as any of us want it to. That being said, we do have thousands of customers up right now, and are on pace to have everyone up by end of the week. I hope you get your all clear as soon as possible, I wish I could adequately express how much I want that for you. We'll continue to work non-stop until it happens. Thanks for taking the time to leave a review.
Kristin
I am the Corporate Controller of a $50M a year business and this event is crippling our company. I am so disgusted with how this has been handled by Insynq. At first, we tried to allow them to work and we urged everyone to be patient. Now we have been out of operation for over a week and I cannot even reach Insynq for answers. I emailed them directly twice and have not heard any reply. The lack of response is UNACCEPTABLE! We have over 1.2 million in revenue that we cannot invoice. We cannot process new EDI orders for our customers. We cannot track inventory, etc. I am not upset that the event happened. I am disgusted with the lack of accurate information and complete disregard for our company. I question if ANY customers were really restored as I contacted a local accounting firm that utilizes Insynq and QuickBooks Enterprise for all of their clients. None of them have been restored as of 7/24. If our company is restored today, I will report back. Unbelievably Disappointing!! Kristin _____________________________________________ 7/25/19 UPDATE Our service was restored late yesterday. I appreciated the reply and the resolution! Thank you Elliot and Team!
Response from iNSYNQJul 24, 2019
Kristin, Having held a senior finance & accounting role at a former company I worked at (Tradeweb), your note here resonates with me in a uniquely profound way. I applaud and appreciate you explicitly acknowledging that you are relatively understanding that this event has taken place. And I hear you loud and clear that your frustrations center around the fact that you feel that you have not received anywhere near the amount of information you would expect, and that you feel that iNSYNQ has not been appreciative of the magnitude of the impact that this event has had on your business. Moreover, you feel that the information that you have received, has been inaccurate in nature - a point that I'd be interested in personally diving into so I can hear more of the specifics around as soon as we're back up and running and you and I can hopefully connect directly. I'm going to force myself to use brevity here more so than I otherwise would (simply because I'm focusing so much on making sure that you and the rest of our customers are restored as quickly as possible). I assure you that there will be a lot more information and dialogue to come once we've successfully gotten everyone up and running again. With respect to whether any customers were truly restored as we have publicly stated: I absolutely appreciate where your skepticism comes from here, especially after reaching out to a local accounting firm that uses iNSYNQ to host its QuickBooks. We are all very disappointed with the amount of time it has taken us to: a) get anyone up and running; and, b) how quickly we've been able to get people up and running since we started. I assure you that our claim here was absolutely a true one. There have been a number of people that have been restored (a number of which were turned on Monday). With that said, in the scheme of things it was still a relatively small number, and we are still not even up to the 50% mark. For what it's worth, today is a big day, and we are turning users back on at a much faster speed than we were able to on Monday and Tuesday. We will not have everyone up and running by the end of today, but we are shooting to cross that 50% threshold tonight, or by early tomorrow morning. Obviously 50% doesn't do anything for a lot of our customers, and we hate that we can't turn everyone on altogether. If we could, we obviously would. Unfortunately, there have been a ton of steps in this process, there have been surprises constantly popping up as we grind internally to get all of our customers online, and we have tried throughout the process (as tempting as it has been at times to cut corners) to be obsessively defensive of your data. We have also been faced with a number of points where we've been faced with decisions where we could expedite things in exchange for adding risk of setting the whole effort all the way back to the beginning, or worse yet - risk exposing customers to even more negative impact. With respect to your objections to the lack of information, and concerns over the accuracy of information at a high level: this has maybe been the most frustrating piece of the puzzle for us, because we want nothing more than to be able to have shared a very high volume of information with customers throughout every single one of the eight days that have passed. We have also wanted nothing more than to be much more specific in the nature of facts we know and the details of the information that we have had. You are fair to criticize the amount of information we have provided. Part of the problem here is that because of the complexities of the attack, we were unfortunately limited in what we ourselves even knew to be true for much of this process, particularly early on. But we wanted to be sure to not artificially elaborate on how much we knew when we were still gathering information ourselves, which has been a grueling process. We have learned a huge amount in the later stages of this process, but early on, in full transparency, we were still trying to figure things out ourselves and also had inflection points where we uncovered evidence relating to information that might have been true, but felt too speculative to share. But the most important piece of the puzzle here is that this was an attack that was targeted towards our organization. We've had to be very careful not to publicize information that could be used against us by the organization that attacked us (this unfortunately continues to be a dynamic we have to be mindful of). I absolutely would like to connect directly with you once the dust has settled, and will use the TrustPilot feature that allows me to follow-up with you directly to try and coordinate a time to connect as soon as we are closer to the mountain top than we currently are because it's a very challenging balancing act right now of focusing on making progress, with managing the communications side of things. Hopefully we'll have your company back up and running some time today or tonight. If not, I'd tell you that there is a high likelihood that you'll be back on by tomorrow, or Friday at the latest assuming there aren't too many more surprises, which I'm cautiously optimistic there won't be given the significant momentum we now have in turning people on that's taking place as we speak. Kind Regards, Elliot Luchansky CEO, iNSYNQ
CSmith
Just wish there was a rating below one-star. From the outset, Out-of-Synq has not been straightforward with us -- not a single communication to customers has had the ring of truth. I don't believe most of what you say, Mr. Luchansky, and will continue to doubt your veracity until I have access to my files. I cannot even begin to describe the loss of business, time and productivity that we are desperately trying to mitigate each day. This is on you.c So...right away I did respond affirmatively to the offer below. We very much would appreciate a call from Leadership Team. We waited and waited. 10 days later we finally received the long awaited e-mail stating our files were up and running. And within hours a passionate "leader" was on the phone asking what he could do -- just name it -- to keep our business. Well, for one... QuickBooks STILL was not working on our desktop. He didn't believe me until we tested it together. How long, exactly, were we expected to wait when clearly we were so far down their priority lists? We'd already moved on permanently. Fool me once...shame on you, fool me twice...shame on me.
Response from iNSYNQJul 25, 2019
Hi CSmith- Your frustration in this situation is understandable and warranted. We have done our very best to communicate as frequently and with as much detail as possible, but we also know that you want more information. We'd want more information, too, if we were in your shoes. As our CEO, Elliot stated below- "You are fair to criticize the amount of information we have provided. Part of the problem here is that because of the complexities of the attack, we were unfortunately limited in what we ourselves even knew to be true for much of this process, particularly early on. But we wanted to be sure to not artificially elaborate on how much we knew when we were still gathering information ourselves, which has been a grueling process. We have learned a huge amount in the later stages of this process, but early on, in full transparency, we were still trying to figure things out ourselves and also had inflection points where we uncovered evidence relating to information that might have been true, but felt too speculative to share. But the most important piece of the puzzle here is that this was an attack that was targeted towards our organization. We've had to be very careful not to publicize information that could be used against us by the organization that attacked us (this unfortunately continues to be a dynamic we have to be mindful of)." I hope that you are turned on soon, if you haven't been turned on already. If you'd like to have a 1:1 conversation with a member of our leadership team, please reach out directly to us at [email protected].
Holly H.
So some folks are up and running? Thank you Jesus!!!!!!!!!!! But going forward, we need for the entire SaaS industry to really explain that no matter what, if we don't make our own backups, a business interruption such as this could happen again. REGARDLESS of who the cloud provider is.
Golden R.
Still down. Almost 1 week we have been down due to this insynq issue. Our accounting software is not able to sync invoices or po's from the operations software since insynq is the cloud to host it all. Therefore we have no accurate accounting financials.
richard S.
Happy to report we have clients that have been restored, No doubt this has been a painful experience. I have learned a lot and refuse to stand in judgement of anyone. I did not do a good job of understanding risk and a poor job of minimizing risk. Worst of all I now see how poorly I have been compensated for taking the risk. All in all my clients have been understanding. So I should do the same. I either use pain as a birthplace of growth or choose to sit in the mud, be a victim and complain how I could have done it better. Lets all choose gratitude!
Response from iNSYNQJul 25, 2019
Hi Richard. Thank you so much for taking the time to write this review. I agree- this has been an EXTREMELY difficult and painful process. I appreciate your message of gratitude and understanding, and I promise you we will continue to work nonstop and as quickly as possible until all of our customers are restored.
Commercial Storage S.
Just want to know where we stand today. I cannot seem to get any updates. Frustrating.
Response from iNSYNQJul 23, 2019
I'm so sorry you're not receiving updates. We've heard a few customers haven't seen the emails going out so we've started to post updates to our blog as well as the support page of our website. It sounds like a phone conversation might be a good way to discuss. Please let us know if you're willing to speak with someone on our leadership team? You can reach our CEO directly at [email protected] and we'll set up time on the calendar. You can read today's update here as well: https://blog.insynq.com/blog/update-ongoing-desktop-restoration