iNSYNQReviews of insynq.com

Overall, our upgrade from QB 2011 to 2020 was a very smooth one thanks largely to Jake in customer care and Marcus, who did a great job with our initial upgrade from 2011 to 2019. I did experience some delays in support response time between our 2019 and 2020 upgrade, which were quite frustrating and extremely lengthy. Jake was able to escalate my request and, with Roy's help today, I've been successfully upgraded to 2020. Thanks to all for their assistance!

I left an good review. Here is why: The reality is that, those of you who are upset with iNSYNQ need to take a deep breath and analyze the reality of their situation. If your bank got robbed this morning and, due to the investigation, you were unable to access your savings or checking account for a couple of days, would you dump the bank? IMO, you should be more angry at the perpetrators of this crap. The best advice I think we can ALL follow, is to write a letter to our congressional representative requesting a minimum of 15 years in jail for hackers who are caught. 15 years with no chance of parole. It is hard to catch hackers. But..... once caught, law enforcement should make a MAJOR example of them. That law can be implemented nationwide but only by an act of Congress. The damage done to each of us is huge. The damage done to iNSYNQ is huge. Make perpetrators pay HUGE. I'm not happy with the time it has taken to get up and running. But I can see where 90% of the fault lays. Now, can someone tell me how to back up my iSYNQ QB file to a thumb drive? We need to all be making backups.

I have been a customer of iNSYNQ for over 8 years, they are and continue to always be professional, polite and responsive. It was a very stressful 10 days, lessons learned, but at the end of it -- ALL of our data was returned and desktops back-up and running. Bravo to the Engineers and Security Experts behind the scenes and the Help Desk & Customer Relations Team for handling the stress and panic with grace. I feel confident that any additional measures to stop this type of attack from happening in the future are being done. The safest place to host any data right now -- is with iNSYNQ.

I am editing this review now that we are back up. Thank you! The "hotline" support was very helpful in getting the desktop working again.

Like many others, our company was affected - almost nonoperational due to attack on iNSYNQ. This could happen to anyone. True - all situation was very frustrating, but iNSYNQ engineers proved they know they job very well and will do whatever it takes to keep customer's data safe. That means a lot. Could communication with customers be better - probably, but in this extreme situation lets give them a break on that.

I had a problem with their price increase and wrote a terrible review and I received a call from the CFO and he admitted it was corrected. All of you believe me when I say that if Elliot Luchansky says he will call -- he does. Talk with him if he reaches out to you. I initially gave them a bad review but then he talked with me and admitted there were some errors on their side so all is well now. Thank you.

I was having an issue printing to Adobe Acrobat DC and I had tried several options before calling. While there was a short wait, the person who answered could not have been more patient and willing to help locate the issue. After trying several other options, she recommended closing Quickbooks, logging out of Insynq, logging back into Insynq, and Quickbooks. Whatever the issue with the spooler was, it had resolved itself once we had logged back in.

The trouble that we were having seems to have been fixed. The problem now is the seemingly constant maintenance that slows things down or disconnects us.