iNSYNQiNSYNQ is the industry's leading cloud hosting provider, offering an extensive range of over 700 software solutions running on multiple data centers and servicing thousands of clients all across North America.
iNSYNQ (insynq.com) has 159 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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IT & Communication · Vancouver, Washington
Excellent
IT & Communication · Seattle, Washington
Excellent
IT & Communication · Spokane, Washington
Excellent
IT & Communication · Seattle, Washington DC, Washington
Excellent
159 approved reviews, newest moderated first
Thomas A.
I am editing this review now that we are back up. Thank you! The "hotline" support was very helpful in getting the desktop working again.
Response from iNSYNQJul 31, 2019
We're so glad to hear that everything is working for you again and that you found our hotline helpful, Thomas. Please let us know if there's anything else we can do to be of service.
Liza
Good Day, Please could we get a better time frame? We have had to do everything manually which is time consuming as well as frustrating. We are just not left with many options right now. We could load our last back up but would mean a lot of extra work which we don't have the time for and not knowing what kind of time frame we are working with doesn't help. Are you able to send up our most recent backup?? We have tried phoning and emailing but we have had no response.
Response from iNSYNQJul 31, 2019
Hello Liza, We understand your frustration. Anyone continuing to have problems with logging in or accessing apps, we have created this dedicated hotline number to contact to work through any remaining issues: 1-866-356-6420.
Rick L.
If zero stars was an option, that is what they would get from me. 36 hours after they said that 96% of customers are back online, I am still out. Now day 13 and still no direct communication from Insynq as to when my data and desktop will be accessible. If there is another Sage provider, I will be switching. How can a business like this not be backing up their data and software so that they are immune to attacks such as this ransomware attack?
Donald D.
It will two weeks this Tuesday that I have not had access to my Quick Book files
Response from iNSYNQJul 29, 2019
Hi Donald, I'm trying to check your account but I don't have your company name. Will you please shoot us an email at [email protected] and provide your company name and phone number and I'll look into this for you?
Bob K.
In the last couple of days those of us who have been affected by the hack at iNSYNQ have been led to believe that we would be up and running by Monday 7/29/2019. I guess we failed to realize that when iNSYNQ said that desktops would be restored that did not mean that programs like Sage and/or Quickbooks would be working. Now when you look at their support page we are being told that those things should be up in about 2 weeks although they "believe it will be much sooner". This nightmare seems never ending with nothing but marketing talk sent out to their customers.
Response from iNSYNQJul 29, 2019
Hi Bob, You should still be able to use your Quickbooks while we continue to restore your desktop. If it's not opening when you're logged in to iNSYNQ, try saving (or copying and pasting) the application to your desktop. If you need help with this someone from our support team can help. Shoot us an email at [email protected] and I'll have someone follow up with you.
Karen Lazarus E.
I feel last on the priority list here!! I know I'm a small company with only a dozen or so businesses as clients, but being so, I don't have help getting caught up. And I'm worried that we haven't been restored yet because perhaps we can't be? Is that even a possibility? Almost at the end of 10 days since I've been able to work. On the bright side, at least I'm caught up on my filing :(
Response from iNSYNQJul 29, 2019
Hi Karen, I'm so sorry you feel this way. There really is no priority list but I can understand how it might seem that way. I'm trying to look you up in our system but without a company name I'm unable to. Have you already tried logging in to your account? If you're able to login that means you have access. If not, or if you have questions once you do, send an email to [email protected] so we can help. Thank you.
Andy J.
Like many others, our company was affected - almost nonoperational due to attack on iNSYNQ. This could happen to anyone. True - all situation was very frustrating, but iNSYNQ engineers proved they know they job very well and will do whatever it takes to keep customer's data safe. That means a lot. Could communication with customers be better - probably, but in this extreme situation lets give them a break on that.
Response from iNSYNQJul 29, 2019
Thanks, Andy! We really, truly appreciate your kind words.
Kristine S.
Like all the others we have been without our Quickbooks files for NINE days now. Emails and phone calls to Insynq and Elliott Luchansky go unanswered despite the numerous claims encouraging customers to reach out to them. We have 4 company files and NONE of them have been restored. We understand this type of attack could happen anywhere (though this poorly handled I doubt). The only updates come overnight with the same half truths that don’t really provide any useful information that might guide us as to which plan B, C, D scenario we attempt to mitigate the hemorrhaging for the upcoming day. The amount of work that will need to be caught up and re-done is staggering and our only consolation is that we can hope our files are restored by “the weekend”. Obviously partial blame falls to us for not recognizing the need to maintain our own backups despite the assurances that were sold to us by Insynq in the beginning. We have tried to be patient and understanding but I am dreading waking up tomorrow with nothing from Insynq but yet another update filled with false hope.