iNSYNQReviews of insynq.com

3.6159 reviews
IT & Communication
3312 Rosedale, Suite 203, Gig Harbor, Washington

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iNSYNQ

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About iNSYNQ

iNSYNQ is the industry's leading cloud hosting provider, offering an extensive range of over 700 software solutions running on multiple data centers and servicing thousands of clients all across North America.

iNSYNQ (insynq.com) has 159 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: insynq.com
Website: insynq.com
Category: IT & Communication
Location: Gig Harbor, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 39% of reviews.
Latest: Most recent review: April 2020.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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iNSYNQ reviews

Showing 8 reviews with 3 stars · Clear filters

Liza
Jul 29, 2019
Good Day,
Good Day, Please could we get a better time frame? We have had to do everything manually which is time consuming as well as frustrating. We are just not left with many options right now. We could load our last back up but would mean a lot of extra work which we don't have the time for and not knowing what kind of time frame we are working with doesn't help. Are you able to send up our most recent backup?? We have tried phoning and emailing but we have had no response.
Response from iNSYNQJul 31, 2019
Hello Liza, We understand your frustration. Anyone continuing to have problems with logging in or accessing apps, we have created this dedicated hotline number to contact to work through any remaining issues: 1-866-356-6420.
Landee W.
Jul 25, 2019
Our company is up and running
Our company is up and running. Ran payroll today and it went well. A little slow a first but it was a success! Just wanted to give you all hope! Keep trying to log in. I hope that you are all up and running very soon too!
Response from iNSYNQJul 25, 2019
Thank you for the review, Landee. We're so happy that you're up and running and that things are running smoothly. Let us know if there's anything we can help with.
Holly H.
Jul 23, 2019
So some folks are up and running
So some folks are up and running? Thank you Jesus!!!!!!!!!!! But going forward, we need for the entire SaaS industry to really explain that no matter what, if we don't make our own backups, a business interruption such as this could happen again. REGARDLESS of who the cloud provider is.
richard S.
Jul 23, 2019
Happy to report we have clients that…
Happy to report we have clients that have been restored, No doubt this has been a painful experience. I have learned a lot and refuse to stand in judgement of anyone. I did not do a good job of understanding risk and a poor job of minimizing risk. Worst of all I now see how poorly I have been compensated for taking the risk. All in all my clients have been understanding. So I should do the same. I either use pain as a birthplace of growth or choose to sit in the mud, be a victim and complain how I could have done it better. Lets all choose gratitude!
Response from iNSYNQJul 25, 2019
Hi Richard. Thank you so much for taking the time to write this review. I agree- this has been an EXTREMELY difficult and painful process. I appreciate your message of gratitude and understanding, and I promise you we will continue to work nonstop and as quickly as possible until all of our customers are restored.
Everett B.
Dec 22, 2018
My accounting software updates
I have to constantly inform iNSYNQ to update my accounting software (Sage 50 Accounting). Then it takes iNSYNQ a month to do so.
Response from iNSYNQDec 24, 2018
Hello Everett, Many updates of applications require a reboot of a server. We aim to minimally impact your business, so we make sure to get your updates applied to you desktops overnight. We value your feedback and are continually working to make your experience as seamless as possible. Happy Holidays!
Guy S.
Dec 20, 2018
Seem to lose connection very often
Seem to lose connection very often
Response from iNSYNQDec 21, 2018
We would love to diagnose this issue you have been experiencing to make sure we are holding up our promise to your business. We strive to constantly improve our product, our Support team can be reached at 253-857-9410 to get this fixed.
Alain S.
Dec 20, 2018
Support does not give you full access…
Support does not give you full access to maintain Sage 100 properly. You need to call into Support. Most of the time, Support does not have access either and they need authorization from a Senior Level. With all these steps, a process that takes a couple of minutes ends up taking a couple of hours.
Response from iNSYNQDec 21, 2018
We apologize for the process, we do everything we can to maintain the highest level of security and functionality in the hosted environment. We appreciate the feedback so that we can continue to improve our support!
Anon
Mar 22, 2016
Moderately Slow, Somewhat Reliable
Internet remains intermittent, depending on the number of users. Most web use through InsynQ bogs down the system to an unusable level. More than one person web browsing will crash the system and boot everyone off.
Response from iNSYNQMar 22, 2016
Hi Anon, Thanks for your feedback on this! We are on a mission to identify areas for improvement and find a way to improve our customer's experience, so your comments are very valuable to us. Because you mention your "internet" and "web browsing" as being the issue here, I do think there are some things we could do to help problem solve your negative experience. If you have a brief moment, please call Krystle Bonnes, our Client Advocate, by dialing 1-866-206-1781 extension 2085 and reference the TrustPilot review and she will do everything she can to help find you a solution. Thank you again for your time and honesty, InsynQ

iNSYNQReviews of insynq.com

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Good Day,

Our company is up and running

So some folks are up and running

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My accounting software updates

Seem to lose connection very often

Support does not give you full access…

Moderately Slow, Somewhat Reliable

About iNSYNQ

About these reviews

More in IT & Communication, Washington

Premium Websites, Inc.

JF Designs

Termly

Web Verse INC

iNSYNQ reviews

Good Day,

Our company is up and running

So some folks are up and running

Happy to report we have clients that…

My accounting software updates

Seem to lose connection very often

Support does not give you full access…

Moderately Slow, Somewhat Reliable