iNSYNQReviews of insynq.com

Maricel is excellent with her job.

Excellent customer service, the occasional problems are solved in a timely manner

Maricel was extremely patient and continued to troubleshoot my issue in an attempt to find me a more permanent solution to the problem. Her tenacity gave me hope that that a fix was possible and even though we encountered challenges along the way she never gave up. In the end, although the problem still exists, she gave me a better workaround than what I had before. I am most pleased.

I'm a very small business using iNSYNQ to host accounts including some that can be accessed by my clients simultaneously. This outage hurt. Two weeks without access is detrimental for a small company like mine not to mention the worrying about clients getting upset with me because they can't access their books. BUT, what if I didn't have iNSYNQ. As I mentioned before, I am a very small business. I'm working dead ahead to service my clients. I don't have an IT person on staff to cover this kind of event and I don't have the time to try to stay up-to-date myself. If this attack impacted me and I didn't have iNSYNQ, my books would be GONE along with my reputation as an accountant. I don't have the money to pay the ransom or the wherewithal to pull in cyber security specialists. I appreciated iNSYNQ when we were hit with a hurricane last year. That meant I had one less thing to worry about as did my clients. I understand there is always room for improvement. iNSYNQ was a nice addition to my security plan to protect client data as well as preservation of my records. Sure, I think we all have something to learn from this. I need back-up systems in place. iNSYNQ has been wonderful guiding me along the path to getting that set up. I'm sure they've been making some changes on their end - learning from this event.

Update from last week: iSYNQ has restored all of my data, and everything is working fine again. Thank you for your assistance.

Update: I guess I’m one of the fortunate ones. Along with receiving emails from the CEO daily, My sales rep has been emailing me regularly throughout this ordeal as well. I don’t have any extra info, but at least he’s kept in touch. Original Post: I am a small bookkeeping/payroll firm that uses InsynQ hosting for my QB Desktop clients as well as all those I handle exclusively in house. Yes, I am giving InsynQ a high rating now even though I have experienced what everyone else is experiencing with the servers being down. I choose to trust that the employees and the CEO are doing everything in their power to get things back to normal. I also choose to believe that they are giving me what info I need to know while at the same time trying to keep those that may have perpetrated this terrible attack from knowing just how much damage they have done. I have received an email from the CEO once each day to let me know that they are working on it, not promising anything they can’t perform. I also feel that I am as much to blame for me not being able to access my files as InsynQ is for the attack in the first place. I should have known better by making sure I kept making regular backups and moved them off the server just in case something like this happened even though they do backups.

I am really happy with Insynq. I received lots of help from your team when i need it , with professional and patient manner. please do not change !!! keep your doing good job.

Great company to work with all around. Superb and timely tech support and very attentive sales and customer service. I highly recommend this company.