Insight Pest SolutionsReviews of insightpest.com

Après proche 1 an de services j’ai tout annulé. Aucun résultats pour un problème de fourmis sur mon patio en pavés unis. C’est même devenu pire. Après leurs supposés traitements à 200$ la shot nous avons commencés à avoir des fourmis à l’interieur durant l'hiver Ça m’a coûté plus de 1000$ pour absolument aucune résultats. ̀Bien sûr, ils ont eu le culot de.me charger 199$ pour avoir mis terme au contrat. Ce sont des arnaqueurs. J’ai parlé au service client et on me disait seulement "je suis désolé " et m’a offert une autre visite à 200$ pour refaire un traitement. Wow. Je me suis acheté des pesticides et je contrôle maintenant.

Tres bon service par Iris

First appointment, guy can’t do back yard because chickens out, he says he’ll get office to call schedule for return, so back yard can get done, w/ chickens penned up. No call, no follow up. Two days ago, they call, rodent inspection and eradication available, Cool, I say tomorrow am! Next day…no show, no call. Later when I call, oh, we’ll reschedule. Ok, I KNOW I have mice in garage, under garage, lady says, I’ll make a note of it for service person to get. Next day, guy shows up, insists on looking in attic though I’ve told him there are no mice in my attic. Guy looks, no mice, but you should have more insulation in your attic.(fishing for more jobs?) refuses to do garage, gaslights my Mom when she tells him the office said they’d add it. He leaves. Later, I call to say I’m done third strike, I’m DISSATISFIED, a LOT DISSATISFIED. Guy on phone, says he’ll get account manager on the line… ok, I’ll have them call you asap… 5 hours later… account manager says can’t cancel service unless they charge me $250.00 fee!!!! Effing SHYSTERS.

★★★★★? Absolutely not. This has been the worst customer service experience I have had in years. I had been an Insight Pest Solutions customer for approximately five years for mosquito control. While the service was never exceptional, it was generally acceptable—until this season. My mosquito treatments are supposed to run from May through the end of August. On May 28, 2026, I received the standard automated text advising that my first treatment would take place on May 29. I prepared my property accordingly. Nobody showed up. There was no phone call, no email, no text message, and no attempt to reschedule. After waiting almost two weeks, I contacted the company myself on June 10 asking whether they intended to service my property or if I should simply find another provider. On June 23, I received another automated notification confirming service for June 25. This time, a technician actually arrived—only to tell me he would not perform the treatment because rain was expected and that someone would contact me to reschedule. Once again, I was left without service. At that point I called the company and spoke with Mohamed A. He apologized, acknowledged the missed visits, understood that I was hosting a large gathering that weekend, and assured me he would do everything possible to get my property treated before my guests arrived. A few days later, he sent what appeared to be a professional and thoughtful email apologizing for the missed May and June visits and confirming four scheduled appointments, including Friday, July 3, with a note requesting a morning arrival. I genuinely believed the situation had finally been resolved. Then, on July 2, I received the expected automated reminder confirming the July 3 appointment. The next morning, at 10:41 a.m. on July 3, after I had once again prepared my property and planned my day around the appointment, I received another automated message stating that my service had been postponed until July 5 due to "unforeseen circumstances." No phone call. No explanation. No concern whatsoever for the fact that I had specifically explained I needed the treatment before the weekend because of a large gathering. When I called back and asked to speak with Mohamed A., I was astonishingly told that no one by that name worked for the company. Think about that. I had an email from someone identifying himself as Mohamed A., complete with a company signature and phone number, yet I was told that person did not exist. Instead of anyone attempting to resolve the problem, I was transferred to Customer Relations, where I was informed they would be "more than happy" to cancel my account. Not apologize. Not investigate. Not attempt to keep a five-year customer. Just cancel the account. I requested written confirmation that my account had been cancelled. I never even received that. After five years of being a paying customer, this company failed to provide the service they repeatedly scheduled, failed to communicate when appointments were missed, repeatedly made promises they did not keep, ignored my specific timing requirements despite assuring me they understood them, and then appeared more interested in losing a customer than retaining one. I can tolerate mistakes. Every company makes them. What I cannot tolerate is repeated missed appointments, broken promises, poor communication, and complete indifference toward customers. If this is how Insight Pest Solutions treats a loyal five-year customer, I would strongly recommend looking elsewhere.

Hidden fees, salesmen not forthcoming, very expensive

We just had Rabiul from Insight Pest solutions, to reapply a treatment for ants around our front walkway and he recommended an application of granulars to reach the queen ants that apparently are quite deep in the ground. Very thorough and very polite and respectful. Highly recommended Insight Pest solutions.

The service really didn’t make any difference whatsoever. Even with the so-called “$60 discounted” price, it wasn’t worth it. The quality of the service was extremely subpar and fell far below my expectations. What made the experience even worse was finding out that you’re locked into a one-year contract. That was never made clear to me during the sales process. On top of that, they charge a $155 cancellation fee that was never mentioned by the salesperson. In my opinion, the company is more focused on locking customers into long-term contracts than providing a service that’s actually worth paying for. Based on my experience, the service offered very little value, and I would not recommend it.

Premier traitement, Oumar a été professionnel et m’a dit que si je voyais des fourmis encore dans 3 semaines de les appeler sinon il revient dans 3 mois pour le deuxième traitement.