David B.
Do Not Use This Service
Do Not Use This Service. This service did not control the most basic pest problems for us. We had another pest control service that we were very satisfied with and made the mistake of listening to a high-pressure door to door salesman that sold us on the same service we had been receiving for a small discount. I made the mistake of choosing to leave the company we were with and go with Insight. First, you must sign up for a year contract that has a very large fee to cancel within that year. Within three months of starting the service we started having issues with pests we never had issues with for the 5 years we were with the previous company. Spiders, ants, wasps and mice. I had the company come back 3 times for retreatments that were completely ineffective on these pests. First the technician used a spray material that was completely ineffective on the wasps, then came back and used a powder material that was supposed to kill them when they tracked it into the nest just inside three areas of our retaining wall. For two days I watched the wasps track walk right through the powder and into the rock wall and other entry areas at our pool bbq hut all day long and nothing happened. They retreated the areas two more times with no success. Then I went with the technician to watch him open the mice bait stations where we had been not seeing mice until they placed their bait stations. The material used had not been touched by the mice. I asked why the bait had plastic around it that would hinder the mice from smelling it. He said that was required. We also now have spider infestations and ant infestations around our pool areas that we never had before. I was finally done with them after being ineffective after 3 reservices in a month period and had to pay a huge fee to cancel my service. I highly recommend not using this service.