Insight Pest SolutionsReviews of insightpest.com

EXCELLENT SERVICE Excellent service. Après une inspection détaillée, le technicien a appliqué le traitement voulu. Nous avons constaté une nette diminution des parasites par rapport aux années passées. Votre technicien Syphax est repassé pour vérifier les résultats et a fait quelques ajustements.

We’ve been extremely dissatisfied with Insight Pest Solutions and would not recommend their services. When their salesperson first came to our home, he said all our neighbours were using them and promised a “full house treatment,” “cancel anytime,” and a “money-back guarantee, no strings attached.” Unfortunately, none of those claims turned out to be true. From day one, the service we received was nothing like what was sold to us. Each visit consisted of a quick perimeter spray (something I could easily purchase myself for a fraction of the cost) and a few rodent traps that didn’t even work. Despite multiple treatments, we continued to find mice in and out of our home and saw no reduction in ants outside. We actually also saw a significant increase in wasp activity, something that wasn't prevalent before. To make things worse, the few responses I did receive were generic, copy-paste replies that didn’t actually address my concerns. Despite following up multiple times, I was ultimately ignored. When I finally decided to cancel due to the poor results, I was suddenly told about a $250+tax cancellation fee, something the salesperson never mentioned. They also offered to send technicians for additional “follow-up” treatments, but those visits made no difference and the issues persisted. I also had to pay hundreds of dollars out of pocket to another pest company to deal with wasp nests that Insight’s treatments were supposed to prevent. There were several large wasp nests around the entire perimeter of the house, so clearly their products/services are completely useless. When I contacted Insight about it, they weren’t able to send anyone out for several days, even though we were on their plan and their products were supposed to prevent this issue in the first place. That company even explained how Insight operates, confirming my suspicions that their “comprehensive service” pitch was misleading. And finally, they’ve made cancellation unnecessarily difficult, continuing to schedule service appointments without confirmation, sending technicians unannounced, and generally bothering us to keep the plan active. Their technicians are careless and lazy, their products don’t work, and their customer service is completely unresponsive. The whole experience has been frustrating, disappointing, and feels like a scam. Save yourself the headache and avoid Insight Pest Solutions.

The service itself is good, but when I went to cancel it I was told I would be charged a fee as I signed up for a year. That was not told to me, in fact, when I signed up I was told I could cancel anytime, with no obligation. Regardless of any contract signed, your company needs to be more transparent and honest. I won’t recommend.

The sales rep that sold us the service, said if we were not satisfied, we would get a full refund. Also told us no cancellation fees. We even have a text conversation saying we could get a refund if we weren’t satisfied. I thought what’s there to lose. Turns out your money. It did not work. Couldn’t even stay outside for a fire there was so many mosquitoes.When I called to cancel and ask for a refund,they refused.got transferred to a supervisor and left a message but never got a call back. I called a week later and the customer service rep saidthat the refund of my services had been approved and should expect a refund in the next week. No refund, so I called back and was told it hasn’t been passed off to a manager yet and one will call me. I called today and They said they called and left a message but there is no record on my phone. They also conveniently have no notes on my convo from Sept 2nd which said I would be refunded. I would have gave a 0 star. Be weary of their salesman over promising and lying

Jason came out and sprayed for ants. So pleasant and reassuring! Thank you so much! Our experience so far has been great from Anne at the call centre to the technicians coming to our home.

Moataz a été très professionnel. Merci!

Maria mérite un 5 étoiles pour son service fait à ma résidence aujourd’hui!! Elle était polie, courtoise et compréhensive. Cependant, la compagnie, elle ne mérite pas d’ÉTOILE !!! Ça ne fonctionne pas, un rêve m’a été vendu, mais j’ai encore plusieurs amis indésirables. Il serait intéressant de bien former vos vendeurs pour éviter de promettre des choses qui sont impossibles!!

Trevor has provided excellent service, very thorough. I’m requesting him for future applications on my property.