INPRNTReviews of inprnt.com

5-10 days delivery advertised on their website. Roughly 20 days after placing my order, I contact them to ask about my order and within *minutes* I receive a reply stating that they apologize and that they put my order in the "priority list" (whatever that is). My order is still in production a month after placing the order. I've contacted them again this time asking for a refund since I'm unable to accept the delivery as I am outside of the US now. I've sent the email a couple of days ago and still no reply. Customer service really good at placing you inside an imaginary priority list but really bad at customer service. EDIT: I just got my refund back. Supposedly, the art that I've ordered has been plagiarized. Though I'm quite happy I got my refund back, I'm also quite pissed that my order took a month before being flagged.

Right when I wanted to complete the order the website crashed on me, my order didn’t go through but they still charged me money. Wrote an email the same day to tell them about my problem so they maybe would be able to either fix it or refund me so I could re-do the order. Unfortunately they didn’t answer my email, or answered me through any of the other problems I tried contacting them through. Absolutely horrible customer service and all I can do is hope that PayPal will refund me since it wasn’t a cheap order either.

Product was ordered on 15 Jan 2023. Item was FINALLY shipped on 31 Jan 2023. According to the postal tracking, it went through at least 4 different facilities before finally being shipped overseas(s)? on 11 Feb. I am assuming that it was shipped overseas since the tracking stopped there while it was still logged as “in transit”. I wrote in to Inprnt’s support services today (15 Mar) asking about the item and guess what? Shortly after I did so, all the tracking info vanished. The item hasn’t reached me, Inprnt hides their email (I had to Google it because it wasn’t even on their own website, they cleverly hid it within Twitter replies) and doesn’t reply to emails (I previously tried to write to them about a separate issue in 2021 and they just never responded too). Stay away from this website. I’m never coming back here and going to stay on the trusted sites (which are about the same price and actually provide good and prompt service!!) *edit* Customer service has replied. Will update on the solution and the outcome when it is available. *edit 2* Inprnt deemed the shipment as lost, and the customer service staff did a courtesy replacement of the item for me. It took approximately two calendar weeks/a fortnight from the time of the email notifying me of the courtesy replacement to when I got the replacement item in my mailbox. I’ve updated the review and number of stars to reflect my full experience, taking off one star for the initial slow production (15 days from the time the order was place to when it was shipped out), because compared to the other companies I bought products from, Inprnt is quite a bit slower. Otherwise, the service recovery was pretty good.

Had cards made from the artist Mars Black. High quality cards, easy to work with company. FedEx actually lost my package and inprnt resolved the situation quickly and with no problem. Will order from them again!

Sono arrivata al sito perché volevo acquistare le stampe di un autore trovato su IG che mi ha molto colpito. UX molto facile e la transazione è stata facilissima - le stampe sono arrivate perfettamente imballate, protette e in ottime condizioni, qualità di stampa fantastica e perfette per essere incorniciate e appese. Le uniche pecche purtroppo derivano dalla dogana: ci vuole davvero un'eternità prima che passino i controlli, e il Customer Service onestamente non si è rivelato molto utile, ha delegato a me la responsabilità di controllare lo stato del pacco piuttosto che verificare di persona con i propri spedizionieri. A parte questo, non posso comunque lamentarmi perché non avevo fretta e le stampe sono meravigliose.

Product never got to me because of postal service mistake. Inprnt customer support reached out to me and sent another one immediately. Arrived without trouble the second time around. Quality is as good as expected. Thanks for the great customer support !

Extremely disappointing. Purchased several prints, the transaction went through immediately then I didnt hear anything for weeks. After requesting a shipping update they sent two emails. One for shipping and one telling me it shipped, no apology, no refund.

Ordered a phone case 4th Nov - now more than a month later it still hasn't arrived. Their website claims an estimated 10days for international delivery, yet 30+ days later and nothing has arrived. Stay away if you are not in the USA and INPRNT, you really shouldn't accept orders from overseas if you can't be bothered to offer a delivery service that works.