INPRNTReviews of inprnt.com

(sorry for my English, not a native) I only buy prints on this website because the artists whose art I love are only selling there, but I wouldn't if I could avoid it, firstly because the delay before shipping is way longer than what is announced when you order (for me it was "7-10 days" announced and it took 20 days, and I'm convinced it was quickened by the email I sent to ask for information, because my order was shipped the following day). And secondly, my other, BIGGER problem is that when I made my order, I made a mistake by buying twice the same print, so I immediately emailed to ask to modify it. They told me it was impossible to change an order, but they had cancelled it so that I could make another (my money hadn't left my bank account by then). Then, two days later, they took the money for the cancelled order (which I had been warned would happen, no issue here). They had told me it would take "a few days" for the refund. It was the 28th of July, and as of now, the 23rd of August, I still haven't got my money back, even though I emailed on the 15th. They only told me I was still on the waiting queue for the refund process (which I SURE HOPE SO), no time estimation given. A month (maybe even more ?) to refund an order that was cancelled a few hours after it was made is A BIT MUCH to me. The support lady that talked to me seemed nice though, no complain about it, it's obviously not in her hands. UPDATE 14th of September: they ghosted me after I tried to contact them again on the 4th of September, so I filled a reclamation through PayPal, and I received the refund immediately, so if you have the same issue as I did, I advise you to try contacting PayPal, they're very reactive.

Got 2 prints. One was great, one was awful (printed at low res). Reached out and things were fine at first. Sent pics of garbage print as proof. "Yeah, that's what its supposed to look like." "Uhhhhh....What? No it isn't? I'll even send it back to you on my own dime so your team can see how bad it is!" Ghosted me and will not respond to my emails.

I was a little bit hesitant to order from Inprnt because of the poor Trustpilot score, but I really wanted a print from an artist I love so I took the risk. I took advantage of a discounted shipping sale (which seems to happen pretty often) and it shipped DHL with tracking. There was a customs fee, but it was perfectly reasonable. I had to reach out to customer service after 10 business days because my order status still hadn't changed. They replied quickly and a fews days later I had my tracking number. The print quality is great so far, very sharp details, great saturation, no bleed and accurate colors (when compared with my calibrated monitor). I will definitely buy from them again, if they drop the ball on a future order, I will update my review. I think their score is slightly biased because they don't ask for reviews unlike companies like RedBubble (which is also great) and I do like that the artists get more revenue from Inprnt

Ordered prints, and at checkout said it would ship within 2-7 days. A month later it finally shipped, however they wrote the INCORRECT address on the parcel which wasn't the one I provided at checkout nor the one that was on the confirmation email, and so it went to a totally different address. Customer service still yet to respond and this was weeks ago. Avoid at all costs. Edit: In response to their reply on my review a *year* later, I never got a reply from their customer service when I enquired beyond an automated email saying they will reply soon, and I had to go to the address they had wrongly written on my parcel, and thankfully the person there was honest enough to give it to me. And upon checking the parcel, it was indeed the wrong address, one which I had NOT supplied, nor the one that was on my confirmation email. Thinking it was a one off (and the fact one of my favourite artists only sell through this site) I bought anyother item a few months later, only for the same address error to happen. Needless to say, I will never buy from them again as it seems they cannot write the correct address on my parcel despite it being given to them, and they answer to their customer queries a year after it was made :)

Awful company and customer service. I ordered 10 prints from my favorite artist back in January. They promised 5-10 days for shipping. The order took over a month to arrive and by that time I had moved, so the prints got sent back to INPRNT. I asked for a replacement and finally received the prints today (May 13th) over 5 months later. The prints were packaged so poorly that they all arrived completely bent, ripped, and ruined. There was zero instructions on the envelope they arrived in warning the postal service not to bend. At this point I just want a refund because the print quality was worse than my color printer at home and I don’t want to wait another year for a replacement. I will never purchase anything through them again.

I ordered 3 prints of my own work. One arrived with uneven borders (one-inch along the top and bottom, but two-inches on either side) and yellow tones were printed more green than yellow. A second image had a bold crimson color that came out a dull purple. And the last print has scratches or something on it. I supplied them with images and reasons for wanting a refund, but "Joshua" said he compared my images with those from my site and they looked fine. He surely knows better than me, THE ARTIST. And then said the damaged print must have been from my handling/framing it. I hadn't framed that one yet. So, yeah, just an awful and expensive experience.

I made an order eight days ago. I accidentally ordered two copies of a print instead of one. I contacted them immediately and asked to change the order. They replied that they could not change an order once it had been placed, but were able to completely cancel the order and would issue a refund "in several days." I still have not received my refund. I wrote them asking about my refund status. They now say that a refund can take eight to ten business days -- up to another week. This order was through Paypal, it's not like they have to cut a check or anything. If they had issued a refund on the same day, I would have been able to re-buy the print I wanted and we'd both be happy.

After being on the platform for 7 months and creating a following on social media for my artworks, Inprnt, without warning, without consulation, deleted all of my works from their site claiming I broke their guidelines. I then reached out to them about which guidelines I broke and they didn't respond to comment. They also did NOT provide me with the money that was owed to me from sales, because they deleted my entire account without warning. Disgusting. I can only assume they believe it was because my art was digital art and they recently added some guideline about AI art, which mine was not. How do you determine digital art is AI???!!! When all digital art is a form of retooling of designs aka photoshop in one form or another. After spending 100's of hours creating the artworks / portfolio and uploading to their site, I couldn't even get my descriptions, keywords or metadata back or the money I was owed. Horrible experience and good luck to these people if they believe they are proprietors of what is 'real' art and not. Most digital art online is created with Adobe, microsoft, canva and other design tools, AI or not. I guess spending hours editing, drawing and creating digital art means it must be AI these days. Avoid them.