Felipe P.
Worst customer service ever
Absolutely nothing works. No order confirmation, no email replies after a week, nothing. Please avoid.

Since INPRNT was founded in 2006, we have worked to help artists spend more time doing what they love: creating. We make gallery quality art prints at our studio, handling all aspects of printmaking, shipping and customer service.
INPRNT (inprnt.com) has 150 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Felipe P.
Absolutely nothing works. No order confirmation, no email replies after a week, nothing. Please avoid.
Kell T.
Company will not respond or return emails. Horrible service and no way to telephone. Tried emailing and no response. Update: received product 10/30/23 which was one month from order date. Beautiful product. Customer service still horrible. Four star for product, 0 for response or customer service.
Response from INPRNTAug 23, 2024
Hi! We're so glad you love your prints :) To reach our support team you can click the ? at the bottom of each page, or reply to your order confirmation. Additionally we have a link in the main menu of the site. At this time we do not have phone support available. We apologize for any confusion.
Hannah F.
My order was late being sent out, and was then lost. I asked for a refund, but they denied. I’ve had to go to PayPal to get refunded. Customer service was really weird, felt like they were being snarky the entire time.
RJ A.
I ordered two posters from a seller here nearly a month ago, and they still have yet to give me an update that they've shipped out. I'm pretty certain it's not the artists' fault, however, because this is something that happened exactly in the past 2 years ago with a different artist. They excused it as orders being delayed because of COVID at the time with an email, but 2 years later they certainly don't have the same excuse for this to happen again. What's the problem anyways? Why does this take so long? I got the prints after a while that last time, but this is something that shouldn't be a problem. It's ridiculous. 10/17 Edit: I got an update a couple of days after this review where they confirmed my order had shipped. Today, the posters have arrived in mint condition and are absolutely gorgeous. I'm raising my rating for the quality of the products. I only wish they had better communication, and speedy shipping.
Response from INPRNTAug 23, 2024
Hi RJ! We're so glad to hear your orders arrived and you are enjoying them :) For any production related issues, we suggest reaching out to the support team. They're always happy to help! Typically orders ship out within 5-7 business days, but there are times where we may see extended turnaround. Our team is always happy to answer messages and expedite shipments when we can!
KEIRWIN N.
I bought a print mid August. I cancelled it in early September. The promised shipping date was 12 days. There was no update. I struggled to find support, and emailed their customer support to no reply. I checked the status of my order, it says refund pending. It is now late September, almost October, I have not gotten my money back or had any support. This is a sketchy company that does not deliver. Hopefully, asking my bank to chargeback works.
Response from INPRNTAug 23, 2024
Hi! I see you requested a refund on August 31st, your order was cancelled and the refund completed on our end on September 7th. Please note that the timeline for the refund to show on your account is ultimately up to the card issuer or bank the payment was made from. Our support team can be easily reached at anytime by clicking on the ? icon at the bottom of each page or replying to your order confirmation. We also have a customer service link on our main menu. We apologize for any confusion.
Zack
EXTREMELY slow production and shipping. They shipped over a hundred dollars in prints with one flimsy piece of cardboard so that every print got bent and creased during shipping.
customer
Have ordered from Inprnt before and currently have an order in progress. I am always satisfied with the price, size selection, frequent discounts and quality of the prints. I also find they are shipped quite securely in cardboard sleeves. However, production and shipping times are incredibly slow. In my experience it takes around 3 weeks minimum for an order to be manufactured and delivered but can take 4-5 weeks. My second order, though quite large, will hit it's 4 week mark next week and it is still in America. That being said I find Inprnt to be very consistent. Consistently slow at production and shipping, but consistently good quality. If you are buying a gift from Inprnt be sure to give yourself at LEAST a month before the gift date and you should find everything to be ok!
Response from INPRNTAug 23, 2024
Hi! Thank you for the kind words. Orders shouldn't be taking 3-4 weeks to ship and then an additional 4-5 weeks for delivery. It sounds like something may have happened with this order. Our support team will be happy to help with any issues :)
Maya
Absolutely ridiculous website. They say they ship within 5-7 days; they didn't even begin printing the order until I sent in a message at 16 days to cancel my order with a refund. There were two orders and they only printed one; there is no tracking information or estimated arrival date. No refund policy. Total scam. Avoid at all costs! This company should not be in business.
Response from INPRNTAug 23, 2024
Hi Maya! I'm sorry for any confusion. All of our shipments feature a shipping notification that includes end to end tracking with an estimated arrival date. While we can't accept refunds for opened goods, we are happy to issue replacements for damage or any shipping issues. :)