Alisea P.
Update on my horrible experience: still horrible
Avoid at all costs this company. I finally received my order after more than a month. The delivery time was supposed to be 10 days maximum. I also had to pay an additional customs tax of 10€ which was not even mentioned as a possibility when I placed the order on their website. They never replied to my emails. The DHL tracking doesn't update you on where your order is, and you end up thinking it's just lost. Trust all the bad, terrible reviews they don't even bother to give a plausible explanation to and DO NOT ORDER FROM THEIR WEBSITE. You'll notice by yourself they also have some of their artists complaining about how they run their website. Absolutely unprofessional
Response from INPRNTOct 30, 2024
Hi Alesia! We apologize for any confusion. We note the possibility of import tax at checkout and link to our help desk article about it here: https://help.inprnt.com/article/86-will-i-be-charged-an-import-tax-on-my-international-order Our International courier DHL also offers end to end tracking and delivery date estimates. After reviewing your order, we're showing the tracking page has detailed status updates along with confirmation of delivery. You can follow the tracking by clicking the tracking link in your shipping confirmation email. While we do offer an estimated transit time, International orders may see delays from time to time due to customs clearance. If you have any other questions or concerns our support team is the better place to reach out, we're always happy to help!




