InogenReviews of inogen.com

I ordered a portable concentrator from Inogen. I didn't receive it before I went on vacation. When I returned my mother's condition had deteriorated to the point where she cannot use the machine. I called to return it and the sales rep that I dealt with, who was super friendly during the sale, had turned to ice. I feel like I am being made to jump through hoops to get my money back. I was told I had a 30 day time period to return it. I'm feeling they are delaying this so the 30 days will have passed.

Service level has been horrendous for years Better today than 2-3 years ago but still a far cry from where it should be when you’re talking about life and death matters like oxygen. I wish I could talk to one of the top leaders in this organization and share with them what we’ve experienced over the past five years. Equipment is good Service level is still bad Called emergency after hours and they said something wasn’t documented and I would get a call from someone the next day They initially wanted me to call back the next day to tell their own service dept that they didn’t have something documented in my Mothers record correctly, so I asked Kaylee “shouldn’t you be the one talking with your service people to get this correctly?” And why can they see this during the day, but you can’t? She acted as if I was bothering her and said she needed to clear the line in case there were any other emergency calls. But what about my Mother’s emergency right then, and her need for continuous flow oxygen that they didn’t have properly documented in her file for the after hours staff to see? Day time people can see it but night time people can’t? Something seriously broken. They’re quick to call you back if you’re purchasing but definitely not for service. I’ve found one person there in the replenishment area who was awesome, but that’s it in five years. Wish I could remember her name bcuz I’d share it here. Hold times are atrocious - at times over an hour plus wait time just to talk to someone and it’s been this way for years! Additionally, I was told that Inogen has now decided that your hose and cannula has to last you three weeks instead of the two that it used to be. I wonder if the government for Medicare patients is aware of this. Not what they originally agreed to when we signed up for oxygen service with them and bcuz of my Mother’s vulnerability to bacteria etc. her doctor wants them changed weekly yet Inogen will only give one for every three weeks. Trying to save cost to the company at the expense of our precious elderly?! So wrong! I work in the healthcare industry and have also run service and call centers before. Huge training issues, trust, empowerment, ownership abs accountability issues. I’d love it if a leader from Inogen would call me. Maybe I could provide info to impact positive change.

Great investment thanks Mallory 😊

i wish that the G-4 would go a little higher then the 3 setting ,it is light and easy to carry ,it beats a bottle any day of the week .i hope i don't need to go past 3

For the price this machine G5 is not worth unless you only have slight breathing issues maybe! I find the oxygen on demand type of breathing takes a while to recover. If you need a constant flow of air do not buy this machine. I am sorry I bought it except for the fact that when I need it is portable but when I walk with it in I am constantly out of breath with it on 5. I am only using with activity.

Salesman was Clayton and I talked to him 3 times in the last 6 weeks trying to get paperwork to submit to insurance company and just keep getting nowhere. I called today to talk to a manager and had to go through Dorothy then Jerry and now trying to touch base with Sem. He called back and I could take the call at the time. Try calling back multiple times but he is never at his desk. It is pretty frustrating not to be able to get a simple piece of paper to submit to the the insurance company, but you have your money and still trying to get mine. That doesn’t rate real high in customer service to me. After getting a reply from customer service I gave them a call. 30 minutes later I am totally amazed that I am still nowhere. Lady at customer care was confused why the bill wasn’t submitted to insurance company at the beginning. She forward me to billing and after two questions sent me right back to customer care. Afterwards I left Sem a voicemail to email or text me when he was available. I received an email from Sem and tried calling several times just to get his voicemail. I did receive a second email from Sem so I tried calling again just to get his voicemail again. Never did hear back from customer care who was trying to reach Clayton to find out what was going on. Just another frustrating day with Inogen, all I want to do is submit a bill to my mother’s insurance company so she can get reimbursed her money and two months later all I got is an earful.

It is so copack and easy to carry.

The unit is great, just wish your manual had more information in it. like when your battery is charged how long does it stay charge when they are not attached to the unit. why does the warning yellow light comes on when you first turn the unit on? ( i thought something was wrong at first) Didnt know the warning light comes on when your not breathing in it but it still on. thank you