InogenReviews of inogen.com

Edit 05/04/26 I received an email from Trustpilot that Inogen had replied to my review and to call them at their customer service number. Last week their customer service called me twice and was unable to provide the info that I was asking for. I am simply asking about at product that their company sells and they have no idea what I am talking about. The rep (Mel) did not even attempt to find the info that I needed. He assumed I was an existing customer who uses their oxygen supplies. What an unorganized mess this company obviously is. So sad. Original Review: A few months ago I read that Inogen had released a new line of Cpap Masks branded under the Aurora name. I saw a lot of info online about them but no mention of how to purchase them. I contacted their customer service and was told that since they were so new there were no available retail outlets at the time. I just saw another mention of the masks and decided to go back to their website to find out if they were available yet. They do not even list the masks under their products tab. I chatted with an agent who first sent me a link to a Microsoft Teams meeting that provided no info then told me that they showed they are available at DME Supply online. I visited DME and they do not offer Inogen masks. The agent (Troy B.) ended the chat before I could respond and I started another chat to let them know that the info they gave me was fruitless. The second agent (Shamerica) informed me that they had no info on where to purchase the masks and I should contact my doctor. My doctor is the one that suggested I continue to look for a mask that I can tolerate. I just find it so unprofessional that a company has a product that was introduced in January of this year and here in April cannot even tell me how I can go about purchasing said product! I had no prior experience with Inogen and have to say if their products don't work any better than their customer service and marketing then maybe it's a blessing the masks are unable to be found! I certainly would not recommend this company.

Inogen ads say clearly that they create oxygen! A huge lie about their product. They concentrate oxygen from the surrounding air. If they lie about their basic function, what else do they lie about? I have never used one.

The small one that I take outside i wish could be lighter in weight and last longer before needing charging other than that they are working real good

It is a lot better than having to carry tanks. Hope to adjusted to this new way of existing soon.

Inogen is discriminating against employees at age or older than 40. I was let go due to reasons below. My age. My mother was ill almost passed away, AND I was planning to move on an emailed mgr approval for my move. !!!! INOGEN LIES IS BASIC THE TRUTH. WHAT CUSTOMER WOULD TRUST THIS COMPANY?

This thing works a whole lot better than the one that I had which was called a drive. It didn’t give me the air like this one. The portable unit and I called you all for some more lines and another battery and you all jumped on it right away. I received it in two days after I called very good service and I appreciate it very much.

This machine is great for someone not on a continuous flow of oxygen. I'm not sure if I missed it when talking to a rep, but the commercial is definitely misleading. This is the only reason I didn't give it five stars. We have paid the money and now have the machine that we are afraid to use because if oxygen drops, we are playing with my mom's life.

Easy to set up and use. Very quiet for a home unit. Lightweight compared to other home use units.