Inkjets.comReviews of inkjets.com

Three new black cartridges failed to work. I get dashed lines and faint ink in some areas. I tried cleaning the head several times to no avail.

I placed my order on August 2, 2025. I received a tracking number for USPS on Monday, August 4, 2025. I checked status on August 5, 2025 and item was not picked up by postal service and the tracking number was cancelled. I called and spoke with Cynthia who informed me the carrier had been changed to UPS and she provided the tracking number which showed the label had been created on August 5, 2025 and was awaiting pickup. Two days later on August 7, 2025, the item was still waiting to be picked up. I called again and spoke with Janice who proceeded to tell me the process that takes place behind the scene, which involved locating a carrier who will service them. That info was of no service to me after I had placed the order. If this is how they conduct business, that should be made known to the customers upfront so they can decide if they want to proceed down that rabbit hole. As of today, August 13,2025, the item still has not arrived. I would not advise anyone to patronize this business because of its poor customer service.

My experience with Cynthia in customer service was perfect. My HP printer would not accept the ink cartridges. Cynthia quickly responded to my email with suggestions on how to get them to work. Unfortunately, they did not but Cynthia offered a full refund and gave me suggestions on other printers that are more compatible with Inkjets cartridges. She was very helpful and quick to resolve my issue. Her great customer service means I will do more business with Inkjets as soon as I switch printers. Thank you Cynthia!

Company website listed a cartridge series which was incompatible with my printer. Only discovered this when I installed the cartridges and they failed to work. Company admitted their mistake but refused to credit my account or take return since they were unwrapped which was the only way to determine they were wrong. Bye bye 123Inkjets.

I ordered ink cartridges from Inkjets.com on June 15, 2025. One of the ink cartridges that I ordered and paid for did not arrive. Instead, Inkjets sent the wrong cartridge by mistake. I contacted Inkjets about this error 5 times. I also sent photos, and I offered to return the incorrect cartridge if they would send me a return shipping label. I asked Inkjets repeatedly to send the correct cartridge - the one that I ordered - and they would not do so. I'm surprised that they would not correct their error. I have not run into such poor customer service in a long time. I would caution anyone from ordering from this company.

Good prices and my order shipped on time.

I placed an order on April 11 and got a confirmed shipping email on April 11. I then get an email from inkjets on April 16 saying the item is out of stock. I replied, asking why did it take 5 days for me to be notified and could I possibly have a similar replacement .. the rep said they ran out quickly and do not have anything similar to my item . I requested a refund . The end . Smh

Ordered a 3 pack color for my EPSON WF3540 and 2 pack toner for a M203dw. They got here in reasonable time on Jan 4th. I installed them at 3pm and by 6pm, the Cyan is completely empty and the Red and Yellow are at 3/4th empty. All that I did was run Nozzle alignment and cleaning 6-7 times. I was never able to even print a single document. I have emailed them asking for either a refund or for them to send me a replacement.