Infinity Insurance Agency, Inc.Finding affordable car insurance that fits your budget doesn’t have to be difficult. With IIA, we can help you shop around with our 20+ carriers and locate a policy that aligns with your coverage requirements. Whether you’re looking for minimum liability, full coverage, or something in between, our friendly, experienced team can help guide you through your insurance journey.
Infinity Insurance Agency, Inc. (infinityauto.com) has 566 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Shannon O.
I have really had no problems thus far, but my car is now in the shop being repaired and there are certain damages which were not found when your appraiser looked at my vehicle. The repair shop is in contact with your adjuster to hopefully get approval for the newly discovered damages, but it would have been nice if I had an initial appraisal that recognized all the damage associated with the accident.
Andria
For over three weeks its been calls to get our claim settled with Infinity and when you try to get your car from their 'free storage' facility they claim you have to pay the high cost for storage for the duration they have your car held. They drag the time out with no updates other than '''we cannot pay for your claim until the other claimant gets their car fixed". Truly unprofessional and a run around customer service levels recieved from Infinity.
Response from Infinity Insurance Agency, Inc.Mar 8, 2017
Hi Andria, So sorry that the claims process has been frustrating for you. We've asked our Claims Management to review your situation and try to expedite the review process. You should be hearing from us very soon.
Vannessa K.
I had an excellent experience with the agent that helped me .. wonderful customer service.
Jorge M.
Respuestas rápidas a los reclamos
Silvia F.
Todo muy bien hasta que tuve acidente y ya ha pasado un mes sin recivir respuesta alguna acerca del Property Damage Estimate, es realmente imposible comunicarse con la persona encargada del caso(adjuster). I'm very disappointed with the service.
Response from Infinity Insurance Agency, Inc.Mar 8, 2017
Silvia, We're sorry to hear that you were involved in an accident. Filing a claim with an insurance company can occasionally be a time-consuming process, but we strive for a fast response for our customers. We're here to help and have sent your name and concerns to our Claims Management team for review. We're asking that they get in touch with you ASAP. Lamentamos que Ud. estuviera involucrado en un accidente. El proceso de presentar y completar un reclamo con una compañía de seguros a veces dura mucho tiempo. Sin embargo, aspiramos a ofrecer una excelencia en nuestra atención al cliente. Estamos totalmente a su disposición y hemos enviado un correo a nuestro equipo de reclamos que incluye su nombre y su queja. Estamos pidiendo que alguien de este equipo le llame a Ud. inmediatamente.
Patricia N.
Eficiente, y buena comunicación.
Remont H.
I'm pleased the service thus far, hope it's the same if ever I have a claim.
Kendric D.
Getting a quote was quick and easy! The customer service was great and the prices for insurance were even better! Saved me 100 dollars a month by switching! Loving infinity insurance!
