InfinitiPartsDeal.comReviews of infinitipartsdeal.com

I give them zero stars. This place is a total sham. The product descriptions are terrible—they can't even be bothered to post the correct photos. If you run into any problems, you hit a brick wall; it’s easier to just toss the item in the trash than to try return it. Don't waste your time with this store!

This should be 0 stars. I ordered 2 Mass air flow sensor for a 2015 Infiniti Q70 on December 3rd. I received them on December 8th, had them installed. On December 15th I had a check engine light and rough idle. I called the company to report the issue. I was told that they would provide me with proof of purchase, and I could go to an Infiniti dealer and have the part replaced. The proof of purchase they sent had the company name parts mart automotive warehouse on it, I thought nothing of it as I thought they were affiliated with Infiniti, since their website is called Infinitipartsdeal.com. I went to Infiniti, and was told they are not affiliated with Infinitipartsdeal.com, or parts mart automotive warehouse, and will not replace the part. I called back Infinitipartsdeal.com and spoke with a supervisor. He said I would have to get a diagnostic report from Infiniti to have the item replaced, (that report would cost $250 plus tax from Infiniti). Or just have Infiniti diagnose the error, show them the proof of purchase, and Infiniti would replace the faulty part. When I told the supervisors what Infiniti had told me, he said that's the only two options I had. I asked if I could get a diagnostic report from anywhere else, as paying an additional $250 on top of the $438.58 I spent on both parts was a lot, he said no that's the only way to replace the part. Do not, I repeat do not buy anything from this company, they are doing something shady. Using the Infiniti name when not affiliated with the actual Infiniti Dealership, and giving the impression verbally over the phone like it's not a big deal to just have the part replaced at Infiniti. (I have the phone call recorded with the supervisor in case they want to deny they said what they said) The supervisor that mis-represented the affiliation with Infinitipartsdeal.com and Infiniti dealership stating I could get the mass air flow sensor replaced for free simply because it's a genuine Infiniti part, and providing proof of purchase with parts mart automotive warehouse on the invoice is ludacris. I would have to come out of pocket $250+ tax for the diagnosis and then the cost of the part at their price plus tax. (I have a recording of this conversation if they want to deny it) Three months later and I still have a defective part, out $207.51 and no way of getting my money back, or a replacement part, although by now just give me my money back and I'll go directly to Infiniti to buy the part. If I had done that before, I would've had a free diagnosis and a new part. Do not purchase anything from Infinitipartsdeal.com or parts mart automotive warehouse, they are dishonest, unethical and unscrupulous in their business practices.

Thank you for your service it arrived in short time Thank you

Fast shipping, Exact part I needed at a great price.

Product arrived damaged (bent and broken) without any protective packaging. Customer service reused to issue an RMA (Return Merchandise Authorization) citing their policy is that requests must be made five days from delivery. I made the request precisely six days after delivery and immediately upon learning from my body shop the part was damaged and useless.

Item arrived broken , package poor pack

I am filing this complaint due to the company’s failure to deliver purchased items and failure to issue refunds despite repeated requests and extensive follow-up. I placed my first order on November 30, 2025. When the order was not fulfilled, I placed a second order on January 2, 2026, based on representations that the issue would be resolved. To date, no parts from either order have been delivered, and no refunds have been issued. Despite numerous attempts to resolve this matter directly with the company, I have been required to jump through excessive and unnecessary hoops. Each contact has resulted in delays, vague responses, or additional steps that did not lead to any resolution. The company has acknowledged the issue but has failed to take corrective action. At this point, several months have passed since the original purchase. The continued lack of delivery or refund constitutes unacceptable business conduct. I have exhausted reasonable efforts to resolve this matter directly and have no confidence that the company intends to act without outside intervention. STILL DO NOT HAVE A REFUND AND OF COURSE THE SAME OLE EXCUSE, WE’RE SORRY!!!! Horse crap!!!! Instead of apologizing fix the problems.

Excellent service. Item was exactly OEM