InfinitiPartsDeal.comReviews of infinitipartsdeal.com

Disappointing Customer Service I’m extremely disappointed with InfinitiPartsDeal’s customer service. I purchased a taillight for my 2019 Infiniti Q60 for approximately $424.00, but I made a mistake when ordering. I was willing to pay any additional cost to get the correct part and even requested a manager review my case. Instead, my request was dismissed without any willingness to help. I understand return policies, but customer service should be about finding solutions, not simply saying no. This experience has cost them my trust, and I would not recommend this company.

Drop shippers that DO NOT carry any inventory, they order it directly from nissan. They will advertise they have parts they do not have and will cancel it when they cannot get them. Avoid these drop shippers like the plague.

The worst customer service ever! They laugh with you over the phone until they make a small mistake that can easily be fixed with a little professionalism but refused to even admit it. These guys sent my parts to a billing address after I gave them my shipping address so I simply called and told them I don’t even live in that state anymore and the card I used was a cashapp card that can have any billing address on it it doesn’t affect anything. They refused to send me new parts or refund me my money. The shipping address I gave them was in a completely different state and there excuse was I didn’t respond to there email in time and they suspected a fraudulent purchase, yet somehow still decided to ship my parts to an address I didn’t provide for shipping. The way the manager handled the situation over the phone was very unprofessional and rude as well. These guys aren’t trust worthy at all!

Do not do business with this company! You can take your chances, but if something needs resolution - good luck! I purchased a rear bumper protector for a QX60. Unfortunately, it arrived damaged while we were out of town for our daughter's wedding, and because we weren't able to return it within 5 days, they won't issue an RMA. All I asked for was to return the damaged protector in exchange for an undamaged one, but they said NO. Instead of choosing to solve a simple problem, they have chosen to lose a loyal customer for life - extremely strange business decision.

I ordered a cargo mat for my Infiniti qx 60. The website said it would fit my vehicle. I received the mat and wasn’t even close to the right fit. They refused to allow me to return the mat. Avoid this scam website! Their reply is a joke, I put the model in as requested, I visited their website and also called only to be denied a fair refund. Again, avoid this scam website, that will send you a wrong part and refuse allow a return!

Ordered a part- sent me something totally different than what picture showed and the part number. Package was never opened. Had to contact them 3 times to get an answer. Was denied. They will not give me an explanation as to why. So, they send the wrong part and won't take it back. Do not do business with them. Awful!

I give them zero stars. This place is a total sham. The product descriptions are terrible—they can't even be bothered to post the correct photos. If you run into any problems, you hit a brick wall; it’s easier to just toss the item in the trash than to try return it. Don't waste your time with this store!

This should be 0 stars. I ordered 2 Mass air flow sensor for a 2015 Infiniti Q70 on December 3rd. I received them on December 8th, had them installed. On December 15th I had a check engine light and rough idle. I called the company to report the issue. I was told that they would provide me with proof of purchase, and I could go to an Infiniti dealer and have the part replaced. The proof of purchase they sent had the company name parts mart automotive warehouse on it, I thought nothing of it as I thought they were affiliated with Infiniti, since their website is called Infinitipartsdeal.com. I went to Infiniti, and was told they are not affiliated with Infinitipartsdeal.com, or parts mart automotive warehouse, and will not replace the part. I called back Infinitipartsdeal.com and spoke with a supervisor. He said I would have to get a diagnostic report from Infiniti to have the item replaced, (that report would cost $250 plus tax from Infiniti). Or just have Infiniti diagnose the error, show them the proof of purchase, and Infiniti would replace the faulty part. When I told the supervisors what Infiniti had told me, he said that's the only two options I had. I asked if I could get a diagnostic report from anywhere else, as paying an additional $250 on top of the $438.58 I spent on both parts was a lot, he said no that's the only way to replace the part. Do not, I repeat do not buy anything from this company, they are doing something shady. Using the Infiniti name when not affiliated with the actual Infiniti Dealership, and giving the impression verbally over the phone like it's not a big deal to just have the part replaced at Infiniti. (I have the phone call recorded with the supervisor in case they want to deny they said what they said) The supervisor that mis-represented the affiliation with Infinitipartsdeal.com and Infiniti dealership stating I could get the mass air flow sensor replaced for free simply because it's a genuine Infiniti part, and providing proof of purchase with parts mart automotive warehouse on the invoice is ludacris. I would have to come out of pocket $250+ tax for the diagnosis and then the cost of the part at their price plus tax. (I have a recording of this conversation if they want to deny it) Three months later and I still have a defective part, out $207.51 and no way of getting my money back, or a replacement part, although by now just give me my money back and I'll go directly to Infiniti to buy the part. If I had done that before, I would've had a free diagnosis and a new part. Do not purchase anything from Infinitipartsdeal.com or parts mart automotive warehouse, they are dishonest, unethical and unscrupulous in their business practices.