InfinitiPartsDeal.comReviews of infinitipartsdeal.com

Disappointing Customer Service I’m extremely disappointed with InfinitiPartsDeal’s customer service. I purchased a taillight for my 2019 Infiniti Q60 for approximately $424.00, but I made a mistake when ordering. I was willing to pay any additional cost to get the correct part and even requested a manager review my case. Instead, my request was dismissed without any willingness to help. I understand return policies, but customer service should be about finding solutions, not simply saying no. This experience has cost them my trust, and I would not recommend this company.

Drop shippers that DO NOT carry any inventory, they order it directly from nissan. They will advertise they have parts they do not have and will cancel it when they cannot get them. Avoid these drop shippers like the plague.

The worst customer service ever! They laugh with you over the phone until they make a small mistake that can easily be fixed with a little professionalism but refused to even admit it. These guys sent my parts to a billing address after I gave them my shipping address so I simply called and told them I don’t even live in that state anymore and the card I used was a cashapp card that can have any billing address on it it doesn’t affect anything. They refused to send me new parts or refund me my money. The shipping address I gave them was in a completely different state and there excuse was I didn’t respond to there email in time and they suspected a fraudulent purchase, yet somehow still decided to ship my parts to an address I didn’t provide for shipping. The way the manager handled the situation over the phone was very unprofessional and rude as well. These guys aren’t trust worthy at all!

Do not do business with this company! You can take your chances, but if something needs resolution - good luck! I purchased a rear bumper protector for a QX60. Unfortunately, it arrived damaged while we were out of town for our daughter's wedding, and because we weren't able to return it within 5 days, they won't issue an RMA. All I asked for was to return the damaged protector in exchange for an undamaged one, but they said NO. Instead of choosing to solve a simple problem, they have chosen to lose a loyal customer for life - extremely strange business decision.

Part arrived on time, and in perfect condition. Part fitted the vehicle perfectly, and my vehicle is back in use. Thank you for your professionalism.

Fast Service

Easy ordering and quick efficient delivery.

On time delivery and the right parts.