InfinitiPartsDeal.comReviews of infinitipartsdeal.com

Website was easy to navigate. Great prices and fast shipping! Items as described.

Absolutely the WORST customer service for a return I’ve ever experienced! My return started off fine, then turned into a headache. Their return page linked in an email kept showing “processing,” and despite multiple attempts to get a definitive update, I got no real answers—until they suddenly denied my $635 return and blamed me for “delaying.” Every human interaction felt ruder than the last. The final “customer service supervisor” was condescending, inflexible, and downright dismissive. It honestly felt like their company tactic to both bully and run out the clock so they wouldn’t have to honor the return. Based on the background noises during calls, it doesn’t even sound like a real customer service operation—more like people answering on their cell phones from random locations. The whole thing felt scammy further supported by the downright rudeness from “supervisor” only added to the non-legit feel. This was my first order with them and definitely my last. AI customer service would’ve been better, at lease more pleasant and humane.

I bought two hoses for my Infiniti FX50 for over $500, they charged me over $50 to ship and promise "Fast Shipping ." Instead, they use USPS Ground Advantage the absolute slowest shipping service possible! I noticed before they actually shipped, so I called their "Stellar Customer Service" and they were anything but stellar! Your standard robotic agents who quote policy instead of truly trying to service their customer. Not only didn't they care, or even address the fact that they do NOT offer fast shipping, despite assuring it, but they categorically refused to change the shipping service to better match their promise! When I challenged them with the fact it hadn't actually been picked up, and they could easily cancel the current label and replace it with a Priority label, "Katie" just regurgitated the same policies she already told me! She, and in turn her employer, don't care one bit if their customer is unsatisfied, and will not make any effort whatsoever to address any concern no matter how valid or urgent. Shame on InfinitiPartsDeal.com, either change your corporate culture to prioritize your customers, or remove the lies published on your site! ___________________________________ 10/21/2025 WOW, talk about proving my point! They just replied to a complaint about their customer service being robotic & uncaring with a robotic and uncaring response! In fact, it's the exact same response they have given multiple times before, word for word! What about actually addressing the problems!? Like explaining exactly HOW you are going to "improve and better serve our customers in the future?" Or why you continue to claim "Fast Shipping " on your site and then using the slowest shipping service possible? Thank you InfinitiPartsDeal.com for confirming that you do indeed have NO CONCERN WHATSOEVER FOR YOUR CUSTOMERS!

Quick delivery

easy ordering, process fast delivery. 4. stars since the part did not fit after the match was confirmed prior to ordering. not worth the cost of postage to return.

Placing my order was simple and straightforward. My item was delivered on time and in perfect condition and fit my vehicle with no modifications.

Company is doing very well

Quick shipping, got the right parts for the right price!