Matt
Customer satisfaction not important to this company
I purchased parts for my SUV and when the items shipped I scheduled my mechanic appointment based on the arrival date from the shipper. The parts were delayed by a few days which meant they were not here in time for the appointment and my mechanic had to purchase other parts last minute. I tried to return the unopened parts (the box I received from USPS is still taped shut), but they will not accept the items. I tried contacting their customer service multiple times but would just get a generic against policy response. Quite disappointed as I am out multiple hundreds of dollars.
Response from InfinitiPartsDeal.comJan 15, 2026
Thank you for your feedback. Unfortunately, not all parts are returnable. You can view the details of our return policy on our website by clicking www.infinitipartsdeal.com/service/infiniti-return_policy Your feedback is essential for improving our services.
