InfinitikloudReviews of infinitikloud.com

Response from InfinitikloudMar 1, 2021

Hello Gary! We're sorry to learn that you're not able to get your order immediately due to the current global events. Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers and complete orders as well. Moving forward, I would like to resolve this situation for you immediately by reaching out to our 24/7 customer support https://support.infinitikloud.com/hc/en-us. Looking forward to hearing from you.

Response from InfinitikloudMar 1, 2021

Hello! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further, we’ll work with you to resolve any issues as quickly as possible. Kindly reach out to us at https://support.infinitikloud.com/hc/en-us. Again, thank you for your feedback.

Response from InfinitikloudMar 1, 2021

Hello Jim! I am sorry to learn that you haven't received your order. With the limited information that we have, we are unable to locate your order details. Please respond with your order number or feel free to reach out to our customer support team via https://support.infinitikloud.com/hc/en-us for us to provide you the latest tracking information of your order. We're not perfect and sometimes we may have issues. We'll own up to it and we'll do our best to make things right. Looking forward to your response.

Response from InfinitikloudMar 1, 2021

Hi Howard! We appreciate you for sharing your feedback. We’re sorry your experience didn’t match your expectations and for the shipping delay caused by the current global events. It was an uncommon instance and we’ll do better in the future. In order to help us understand where things went wrong and to offer the best solution, I would like you to reach out to our 24/7 customer support at https://support.infinitikloud.com/hc/en-us. You can also visit this link for our helpful article regarding your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-. We value your feedback, talk to you soon.

Response from InfinitikloudMar 1, 2021

Hi Edward! Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. The InfinitiKloud products are made to backup and secure files from your computer and smartphones. For the complete downloadable instructions on how to use it, please do visit this link: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-. Our company values customer satisfaction as a top priority. You have nothing to worry about us as we offer a full 30-day money-back guarantee if you are not satisfied with your product so long as your order is in good/same condition, within 30 days from the day that you received the order, please reach out to us at https://www.infinitikloud.com/download-app.html.

Response from InfinitikloudFeb 15, 2021

Hi Andrew! We really appreciate you for taking the time to write to us. I wanted to let you know how sorry we are that you went through that challenging experience. We want to learn more about the situation of your order and how we can make things right. Our customer service team is available 24/7 at https://support.infinitikloud.com/ for us to get started.

Response from InfinitikloudMar 2, 2021

Hello Heather! First of all, we appreciate your honest review. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we want to make sure that we deliver the best service possible to every one of our customers. Kindly reach out to our 24/7 customer support at https://support.infinitikloud.com/hc/en-us for us to locate your order and assist you further as we go along with the best solution that will work for you. Also, the InfinitiKloud software doesn't upload your files online/cloud server. All files that are backed up by the InfinitiKloud will only be stored in your InfinitiKloud device. Kindly visit this link for our helpful article regarding your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.

Response from InfinitikloudFeb 15, 2021

Hi Leanne! Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a tough experience. We’d love to resolve this as quickly as possible and find a solution that works for you. Please reach out to our 24/7 customer service support at https://support.infinitikloud.com/ so that we can provide you assistance right away.