Infinitikloud Reviews | Read Customer Reviews of infinitikloud.com

Infinitikloud Reviews | Read Customer Reviews of infinitikloud.com

Infinitikloud reviews

131 approved reviews, newest moderated first

Kegan K.
Jan 23, 2021
INFINITIKLOUD IS A TOTAL SCAM - REPORT TO POLICE
I picked one star as it won’t allow zero. Infinikloud is a total scam. The fact that their Facebook pages have been closed down so customers can’t go on them to complain is a definite sign. They know it’s a scam. On 4 November 2020 I paid for a USB for my photos after seeing their ad on Facebook. I didn’t receive it. It’s now 24 January. I received half a dozen computer generated emails which made me think something was being done but that’s all they were computer generated emails possibly to calm me down as to not complain and hoping I give up. They’ve gone to a lot of trouble to scam people. I get annoyed at Facebook and other social media policing citizens and blocking posts, yet these criminals are allowed to roam the internet and steal I suspect thousands (maybe millions) of dollars from gullible citizens like me. I am trying to contact my credit card company to see if they can get my money back. I have also reported Infinikloud to the ACCC in Australia which sends out notices to millions of Australians. If I can stop one other person from getting ripped off, I’ve done my job.
Response from InfinitikloudMar 1, 2021
Hello Kegan! We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Nevertheless, you can visit this link for the full downloadable instructions guide of your InfinitiKloud unit: https://www.infinitikloud.com/download-app.html. You can also reach out to our 24/7 customer service team if you have further concerns regarding your orderhttps://support.infinitikloud.com/hc/en-us. Again, thank you for your time and feedback.
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Ginetta
Jan 20, 2021
Junk! Buyer beware
I wish I had read the reviews before I wasted my money this device is extremely difficult to use and you need to upgrade and spend more money do not waste your money on this junk buyer beware I will be looking for a refund
Response from InfinitikloudFeb 15, 2021
Hello Ginetta! Thanks for sharing your honest feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we believe that we can do better. Our 24/7 customer service team can help you and enlighten you on how to maximize the features of the said product. Our company values customer satisfaction as a top priority. You have nothing to worry about us as we offer a full 30-day money-back guarantee if you are not satisfied with your unit. We can be contacted at https://support.infinitikloud.com/. You can also visit this helpful article: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
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Mark
Jan 16, 2021
Ordered in Oct 2020
Ordered in Oct 2020. Still has not arrived Jan 17 2021.Repeated emails to support email address. They sent me a tracking number that does not work. They will not replace or issue a refund. Its a scam.
Response from InfinitikloudFeb 15, 2021
Hi Mark! I'm sorry to learn that you haven't received your order. Keeping our customers happy is our number one priority and I’d like to ask you for another chance for us to provide you the best resolution path. Please reach out to our 24/7 customer service team at https://support.infinitikloud.com/ at your most convenient time. Thank you.
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Scott S.
Dec 29, 2020
I purchased 2 InfinitiKloud's
I purchased 2 InfinitiKloud's plus a Lifetime guarantee. In October 2019 at a cost of $100.00 AUD. It has never worked on my Android Tablets. The original Software of Google Play store worked fine on my Android phones. 14 Months later with the new and improved software, it now does not work at backing up my phone. Customer support has been giving me the run around for a week. Just Don't buy from InfinitiKloud.
Response from InfinitikloudFeb 15, 2021
Hello Scott! We appreciate you for your review. I’m sorry to hear you had such a tough time, I really want to take this opportunity to provide you assistance with your concern. You can visit this link https://www.infinitikloud.com/resources.html to start downloading the latest InfinitiKloud along with the instructions manual for all of your devices. Our customer service team over the phone would be glad to provide you further assistance required 24/7 at https://support.infinitikloud.com. You can also visit this helpful article regarding your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
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Franca G.
Dec 24, 2020
Waste of time and money
Plugged it and nothing happens. Not on my phone or tablet. Complete waste of money. Definitely do not recommend.
Response from InfinitikloudFeb 15, 2021
Hi Franca! Thank you for posting a review and we’re sorry to hear that you had challenges setting up your device. We would like the opportunity to provide you assistance regarding this matter. You can visit this link https://www.infinitikloud.com/resources.html for you to start downloading the latest InfinitiKloud software along with the step-by-step instructions on how to start backing up your files. You can also reach out to our customer service team at https://support.infinitikloud.com/ in your most convenient time as they are available 24/7. Kindly visit this helpful article related to your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
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Mr G.
Nov 20, 2020
"Do you feel lucky?"
Clearly it must work for some people but not for me. "Just plug it in" I did. No start up screen appeared. I found a couple of objects on my hard drive. Clicked on them. Nothing. Tried it on my tablet with similar results. Contacted the customer help-line to report the problem. They suggested that i read the user instructions. I replied letting them know that, funnily enough, I had. They then offered me 20% off the price. I replied that 20% off something that didn't work, didn't seem an attractive option. I was given a return address...in Holland! I sent it back for about £5. Recorded delivery would have cost double. Ten days later, i requested the refund. I was told that they hadn't received it and could i give my postal tracking number. I said i did not have one and at no time was i told that it was mandatory. I also said that i was not going to go quietly with this problem. A couple of hours later, i was told that my return had been found and refund initiated. (After having paid outbound and inbound postage). You may have a better experience but in the words of Dirty Harry, "Do you feel lucky?"
Response from InfinitikloudFeb 16, 2021
Hello Mr. Green! We appreciate you for taking the time to write. I wanted to let you know how sorry we are for learning that your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We have all the resources available to download on our website to help you with the step-by-step instructions to fully utilize your InfinitiKloud unit and our return policy is also stated in the terms and conditions link that can be also found on our website. Stay safe and well.
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Michael
Nov 2, 2020
Bought a unit
Bought a unit, no pass code, email bounces, phone call on hold then told to go to the customer support! what a joke. The order number is not the pass code, if it is then not correct as does not function. DO NOT BUY THIS PRODUCT
Response from InfinitikloudFeb 15, 2021
Hi Michael! Thank you for your letting us know about your experience. I’m sorry to hear you had such a challenging experience setting up your device, but I really appreciate you bringing this issue to our attention as we're more than willing to provide you assistance. You can download all the resources along with the latest software for you to fully utilize your InfinitiKloud unit at https://www.infinitikloud.com/resources.html. If you wish to talk to one of our customer service agents, you can do that here https://support.infinitikloud.com/ in your most convenient time. You can also visit this helpful article related to your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
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Mrs DIANA S.
Oct 28, 2020
purchased the photo stick in June
purchased the photo stick in June. Looked too good to be true it was. Could not get it to work got tech-savvy daughter to try she couldn't make it work either. They give 30 days to return but having written to them numerous times and explained the 2015 consumer rights act they write very polite letters back but no refund in sight. So RUEMER, STEF and VIDOVIC. Please reply with my money
Response from InfinitikloudFeb 15, 2021
Hi Diana! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to provide you the necessary information for you to maximize the features of your InfinitiKloud unit. You can download all the step-by-step instructions and resources at https://www.infinitikloud.com/resources.html or reach out to our 24/7 customer service team over the phone or chat for them to guide you at https://support.infinitikloud.com/ or visit our helpful article that will guide you on how to use your InfinitiKloud unit: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
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