InfinitikloudReviews of infinitikloud.com

I placed an earlier review and received a response from InfinitiKloud. This is my response to them:Thanks for your inquiry, I have received another email from IK and responded to that as well. I contacted IK first in hopes that you could help me with the troubleshooting but after a couple weeks and no help, I sought other attempts to resolve the problem only to find some disturbing reviews. I am concerned in view of the independent reviews I have read, not the IK sponsored ones, that your product really does not work and that is why I wrote the review. I would really like to make them work with your help. I do not wish to be negative but it is very clear that the device does not work as advertised by IK. It is obviously much more complicated. I would be more than happy to write another more positive review if I can get it to work. I understand I am past the 30 day warranty period which is unfortunate because I had a massive interruption resulting in the setting aside of learning how to use the devices. Below is a copy of the response to the other email today from IK: I purchased 2 InfinitiKloud SD drives for PC/MAC/Android and one IK SD drive for IOS on January 5th, 2022. (Per credit card records) I was unable to try one out till the end of March due to domestic difficulties. My name is ______________, Eugene, Oregon. Phone number is ______. When I plugged one of the PC/MAC/Android devices into my laptop (Dell Inspiron 17 3793) the device shows up but there are only two files that show: LOST DIR and System Volume Information. Nothing close to what instructions say I should be seeing. I reviewed instructions, researched available information on line and tried all the “fixes” suggested including trying to get it to work on my Samsung S10 Android. On the Android, I would get the window showing options to click on the IK icon but when trying to select the InfinitiKloud drive option, nothing happens and the moving circle icon keeps turning. I tried to find my order number which according to you would be on the email confirmation but the email has apparently been deleted and is no longer in my pc (including deleted files) so I have no other way to identify my order except via credit card record of purchase. I downloaded the IK app on both my phone and my PC although it does not show on the PC, it tells me in the Google Play Store that it has been downloaded on my PC. I have exhausted every option I can find for trying to resolve this problem without success. Please help. Looking for results, Joel

Been waiting for the item to arrive and just keep getting fobbed off about stock don't bother buying it the phone or tablet will be no good by the times it arrives. Awful service !!!!!

How do I return the item, does not work and can't get an answer by phone. I don't have my order number but all other shipping items.

2116491554 this is purchase number still no updates since 27th August no use emailing support they keep telling me the same thing I want a refund I'm ova the wait and I lost all my memory cause of waiting so long no need for it ..

Heavens I wish I’d read these reviews before I ordered the first one - 28 days and it’s still not arrived then I was stupid enough to order the upgraded wireless version. Of course that’s not arrived either. I’ve had conciliatory emails asking me to wait 30 days - 2 days more to go for item 1 which is to be returned immediately. What a scam. How stupid am I? Item 2 will also be returned now I know how well (poor) they are rated. Furious that when I was making selection this one was the one said to be the best value ha! Added to which I’m 75, have been in lockdown 1 year tomorrow and during that year have lost my husband and had a brain haemorrhage. I’ve been told to avoid stress! This is extremely stressful Update several later. Well - I can’t fault them for contact now. Neither arrived yet but they have apologised and offered discount if I keep them both. I’ve accepted that but of course now have to wait until they come. Will update again when both arrived - so far I can’t do more than move from one to two stars. If both arrive and appear to work ok it could go to four but it’s still huge stress waiting and waiting.....