Industry WestReviews of industrywest.com

You can never get a response from these guys. Ordered multiple times and they wont replace damaged pieces either. Terrible Customer Service

No response. No number to call. They have my money and I have nothing to show for it.

We did not get our full order and it took you all over 3 weeks to ship it and it only shipped after I contacted you several times with no response.

Terrible. Google this company. Never sent sofa. Had to call Amex to dispute.

Difficult, rude, late and eventually non responsive. Cancelled my order through Amex after months of silence. Not that interesting or original enough to treat people poorly.

Realized that this place only sells dupes of designer furniture. I wished I knew sooner and I wouldn't have made a purchase. I sent in a complaint regarding my package stating I hadn't heard back in over 20 weeks and then they immediately send me shipping info. To me, it came off as unprofessional because was the chair always ready to ship and I had to remind customer service about the order??? Or did it just happen to be in stock when I complained? Either way, I should have had some sort of update over that 20 week period of time but there was nothing

I need an answer on the status of my order that I placed almost a month ago. I have reached out multiple times to customer service. Order #IWWEB71947

Unfortunately we never received the outdoor chairs that we bought from them, but they did charge us the $1,051.00 In one of the emails we exchanged they assured they would send us a tracking number when the order was shipped, the email never came. After another bunch of ignored emails they finally answered and said our order was delivered, but we never got it. After this and several unsuccessful attempts to contact them to solve the problem, we are sure they have a logistics problem. Now we are trying to reach our bank to dipute the charge, we just want our money back.