Indow WindowsReviews of indowwindows.com

Response from Indow WindowsMar 21, 2022

Colleen, We appreciate any and all feedback and want to thank you for engaging with us. While we certainly respect your point of view, we hope to provide a bit of clarity in our response. First, while acrylic can indeed be scratched, by following the simple storage, handling, and cleaning information we provide, our inserts can remain as clear and functional as the day they were made. The special cleaning you mention consists of a simple solution of castille soap (supplied with purchase and readily available) and water. While your order was among those that did experience extended lead times due to supply chain and shipping industry delays, the lead time from point of order to delivery for your order was 17 weeks. We communicated these delays throughout the process. Our current lead times are 10-12 weeks from point of order. We are sorry that you found our measuring and order process complicated. We pride ourselves in providing customers with an easy, straightforward process and certainly will continue with these aims going forward. We also take great pride in providing complete, honest, and informative service from first contact to delivery and beyond. In looking at the activity record on your account, we acknowledge that there have been a few misunderstandings that needed to be ironed out. However, our records show the diligent efforts of our fit specialists and customer service reps to resolve issues and concerns. We will continue our efforts to provide you, and all of our customers, with the exemplary service that we have become known for. Thanks again for engaging with us and be sure to reach out to us with any further concerns or questions. As always, we are happy to assist.

Response from Indow WindowsMar 21, 2022

Thanks for reaching out. We are indeed sorry to hear that you did not experience the sound reduction that you had expected. While we offer a SnugFit gurantee to ensure proper fit and a limited lifetime warranty to cover manufacturing integrity, the many unique variables in each sound environment prevent us from providing a guarantee on sound reduction. Sound can enter through areas other than the window openings and construction materials in walls, ceilings, etc. can add to the complexity of a sound environment. It is for this reason that our fit specialists discuss the variability of sound reduction performance before an order is placed. Many situations require additional soundproofing methods in conjunction with our inserts to solve the unique sound issues. Thanks again for engaging with us.

Response from Indow WindowsMar 21, 2022

Thanks for the review. We especially appreciate the mention about our customer service and the ease of install and removal. We are so glad to have helped bring some comfort into your home.

Response from Indow WindowsMar 21, 2022

Thanks for taking the time to provide a review. We are so glad to hear that our inserts have improved your home/office situation. Adequate sleep and effective work are very important. Glad we could be off assistance on those two fronts.

Response from Indow WindowsMar 21, 2022

Thanks for the review. We are so happy to hear that the insert has helped with the train noise in your kids' room. It is amazing what a little quiet (and comfort) can do.

Response from Indow WindowsJan 27, 2022

Thanks so much for the review. We are so glad our inserts have brought you the comfort you were looking for in your home. Thanks also for mentioning the ease of install and appearance. We are happy to help you with a follow-on order for your kitchen.

Response from Indow WindowsJan 27, 2022

Thanks for the review. We truly appreciate you spending the time to give us the details of your experience with out inserts. We especially appreciate the feedback regarding reducing the noise associated with weather and traffic. It is so nice to hear another story of comfort and quiet being brought into a home through the use of our inserts. This is why we come to work each day. Thanks again.

Response from Indow WindowsJan 27, 2022

Thanks for the feedback. We are so glad our inserts could provide some quiet for you. Thanks for mentioning Phil as well. His work is an example of our dedication to listening to customer needs, assessing the situation, and providing a solution that makes sense. We appreciate your patience during the supply chain issues. We have indeed begun to see optimistic signs which have allowed us to reduce lead times. Thanks again.