Incendio Magic Wand (incendiomagicwand.com)Welcome to incendioMagicWand.com – the home of the legendary Incendio Wand that lets you shoot real fireballs with a flick of your wrist. But that’s not all – here you’ll also find a wide range of unforgettable gift ideas for every occasion and for everyone you care about.
Incendio Magic Wand (incendiomagicwand.com) (incendiomagicwand.com) has 577 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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S F.
Wand would not work when it eventually arrived, I sent the video of the item not working and I got an email saying it didn't show everything to warrant a refund even though I did. Sham of a company, avoid this website they'll screw you over.
Tim P.
Unfortunately can give 0 stars. My sister in law ordered the wand for my daughters birthday. It stopped working on day 2 of use having been fired less than 10 times. Emailed customer support to be told the warranty the wand for 15 days only, from date of arrival of order. It sat for nearly 2 weeks unopened before her birthday. Shocking product and worse customer service! AVOID!!!
Will
Still awaiting response to an issue raised by my partnerabout it not working since it was received in January absolutely disgusting customer service will be reporting to the bank to get a refund if this is not resolved
Matthew G.
Absolute garbage. I ordered for my nephew and it never worked. Being told that bc it was more than 15 days since delivered they would not accept a return or send him a new one. I ordered in advance to ensure we had it in time, guess they don’t expect people to plan ahead? If they stood by their quality they would do something besides telling a kid sorry about your luck.
Carol H.
This store can be relied on to provide good service.
Justin O.
it's a little expensive, but it's worth it
Rosie O.
I entered the wrong address by mistake, but the support service helped me with this. They were constantly in touch and helped me get my order
Marty
Do NOT waste your $$$. Unfortunately I had a bad experience with this company. I ordered the wand for my son- which arrived sometime in December. When my son finally opened his gift (after the holidays) he was thrilled. He was able to shoot it twice and then….nothing! It stopped working. I reached out and was advised to make a video of the product. We were away for a couple weeks and submitted the video once we returned. The response was- we can’t do anything because the policy is 15 days. I wasn’t looking for a refund, but rather an attempt by the company to make it right: fix the wand or provide a replacement. The response to the video submission (again their request) was the website states 15 days. There’s nothing we will do. To say that it’s been a waste of money is an understatement and to top it off my son is sorely disappointed. Do not waste your money, unless you’re good spending almost $100 for 30 seconds of joy.
