Incendio Magic Wand (incendiomagicwand.com)Reviews of incendiomagicwand.com

Ordered a pair of heated gloves and got charged but never received the item

When ordering the wands you'll have a line item at checkout for $0.00 which is listed as some sort of premium customer service. You'll then be charged a recurring $29.99 fee each month from the website. I'm assuming that the initial $0.00 fee transitions to this new amount after month one. On top of that, the items are poorly made and do not work at all. This company is an absolute scam and should be barred from operating in the United States.

I purchased 4. I only recieved 3 of them. 1 does not work at all, 1 only produces smoke , and 1 works 25% of the time. Cool packaging, and I was so excited, but now it's just sad that I wasted the money. Will not purchase again, or recommend to anyone.

Now this company keeps trying to randomly charge my credit card for 29.99.

Got this wand for xmass won't work tried everything. Didn't receive it til xmas eve then was over the 10 day period. U should stop scamming people and refund wot doesn't work

DO NOT USE THIS COMPANY They only give you 10 days to return So if you bought as a gift for Christmas in good time and it doesn't work you won't get your money back I spent nearly £48 on a useless piece of plastic Does not shoot fireballs Cheap and tacky plastic Smokes, no fire at all Totally disappointed with no opportunity to return for a refund So if you buy it and it works for 10 days and then doesn't work you won't get a refund either PLUS THEY TOOK 29.99 USD UNAUTHORISED FROM MY CREDIT CARD 4 WEEKS LATER. Total crooks Do not use this site!!

Wand doesn’t work. Opened for Christmas and my son was very disappointed as he had seen videos and was very excited. On top of being down £50 for a non working present they charged me an additional fee of £23!? Very disrespectful company. And no help or talk of a refund, just emails saying try this, even tho I explained I’ve tried everything including watching a video on YouTube.

The wand produced a small wisp of smoke on the first click and never worked again. The trigger button pushed into the wand and got stuck, so we can't even try again. On top of that, shipping took 19 days and now I'm receiving a $29.99 charge to my credit card account from the Incendio website. I'm guessing this has something to do with the $0 "High Priority Customer Service Fee" at the initial checkout. Based on the poor quality of the initial wand, I do not want any more charges or products from Incendio.